Assistant Banquet Manager
Marriott•Orlando, FL
•$29 - $40
About The Position
This entry-level management position assists in leading banquet staff and personally executing events according to requirements and standards. The Assistant Banquet Manager helps develop and direct the team to provide consistent, high-quality service. The role supports banquet department operations, inventory management, staff scheduling and development, event execution, and guest satisfaction.
Requirements
- High school diploma or GED.
- Two years of experience in event management, food and beverage, or a related professional area.
Responsibilities
- Assist in managing departmental inventories and assets, including par levels and equipment maintenance.
- Maintain attendance logs for banquet employees.
- Maintain and enforce established sanitation levels.
- Adhere to and reinforce established standards, policies, and procedures.
- Ensure employees are aware of the event-phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
- Order departmental supplies, including china, glassware, silverware, buffet presentation items, props, and service equipment.
- Use banquet beverage usage records to guide the banquet beverage supervisor in controlling liquor costs, managing perpetual inventory, and requisitioning liquor.
- Manage banquet activities to maximize customer satisfaction and support event success.
- Assist with scheduling banquet service staff according to forecasts and service standards while maximizing profits.
- Attend and participate in relevant meetings.
- Lead shifts and actively participate in servicing events.
- Apply and continually expand knowledge of food and wine pairings, cuisine, and event presentation.
- Set a positive example in guest relations and interact with guests to obtain feedback on product quality and service.
- Respond to and handle guest problems and complaints.
- Empower employees to provide excellent customer service and strive to improve service performance.
- Support departmental orientation and new-hire training.
- Ensure employees understand expectations and parameters.
- Observe employee service behaviors and provide individual feedback.
- Review comment cards and guest satisfaction results with employees.
- Communicate and execute departmental and property emergency procedures and ensure staff receive safety-procedure training.
Benefits
- Training and development opportunities.
- Recognition.
- A diverse and supportive workplace community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
