Assistant Banquet Manager
Marriott•San Jose, CA
•$31 - $37
About The Position
An entry-level management position that assists in leading banquet staff while personally assisting in executing events according to requirements and standards. The role helps develop and direct the team to provide consistent, high-quality service. It supports banquet department operations, inventory management, staffing, event service, guest satisfaction, and employee training and feedback.
Requirements
- High school diploma or GED.
- Two years of experience in event management, food and beverage, or a related professional area.
Responsibilities
- Assist in managing departmental inventories and assets, including par levels and equipment maintenance.
- Maintain attendance logs for banquet employees and enforce established sanitation levels.
- Adhere to and reinforce established standards, policies, and procedures.
- Ensure employees understand the event-phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
- Order departmental supplies, including china, glass, silver, buffet presentations, props, and service equipment.
- Use banquet beverage “Use” records to guide the banquet beverage supervisor in controlling liquor costs, managing perpetual inventory, and requisitioning liquor.
- Manage banquet activities to maximize customer satisfaction and support overall event success.
- Assist with scheduling banquet service staff according to forecasts and service standards while maximizing profits.
- Attend and participate in pertinent meetings.
- Lead shifts and actively participate in servicing events.
- Continue building knowledge of food and wine pairings, contemporary cuisine, and event presentation.
- Set a positive example in guest relations and interact with guests to obtain feedback on product quality and service levels.
- Respond to and handle guest problems and complaints, empower employees to provide excellent customer service, and strive to improve service performance.
- Support departmental orientation and new-hire training.
- Ensure employees understand expectations and parameters; observe service behaviors and provide individual feedback.
- Review comment cards and guest satisfaction results with employees.
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
