Banquet Manager

Marriott • National Harbor, MD

1d • $87,000 - $112,000

About The Position

The Banquet Manager directs and motivates the team while personally assisting with high-quality service that meets requirements and standards. The role monitors financial and administrative responsibilities, including asset protection, and communicates clearly with everyone involved in an event’s success. The manager identifies training opportunities and develops strategies to achieve goals.

The position manages banquet operations, including forecasting supplies, applying relevant event laws, maintaining sanitation standards and equipment, controlling beverage inventory and costs, scheduling service staff, and building relationships with groups to retain and grow business. It leads banquet teams by setting goals, delegating tasks, conducting monthly team meetings, keeping current with food, wine, cuisine, and event trends, liaising with the kitchen, and participating in event service.

The manager promotes exceptional guest service by setting an example, gathering feedback, resolving complaints, empowering employees, clarifying expectations, and pursuing continuous service improvement. Human resources duties include communicating and executing emergency procedures, training staff in safety, observing and coaching employee service behaviors, monitoring progress, contributing to corrective action plans, reviewing meeting planner survey results, and attending relevant meetings.

Marriott International states that it is an equal opportunity employer and offers a range of benefits to support employees and their families. Benefit eligibility and options may vary by employment status, position, and location. Gaylord Hotels describes opportunities for career growth and a service-focused workplace as part of Marriott International.

Requirements

• High school diploma or GED.
• Two years of experience in event management, food and beverage, or a related professional area.

Responsibilities

• Forecast departmental supply needs, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of laws relevant to events.
• Manage banquet activities to support event success and maximize customer satisfaction.
• Adhere to and reinforce standards, policies, and procedures.
• Maintain established sanitation levels.
• Manage departmental inventories and maintain equipment.
• Use banquet beverage records to control liquor costs and manage perpetual beverage inventory.
• Schedule banquet service staff according to forecasts and service standards while maximizing profits.
• Develop lasting relationships with groups to retain business and increase growth.
• Set goals and delegate tasks to improve departmental performance.
• Conduct monthly meetings with the Banquet team.
• Broaden knowledge of food and wine pairings, current cuisine, and event trends.
• Act as a liaison to kitchen staff.
• Lead shifts and participate in servicing events.
• Set a positive example for guest relations and obtain guest feedback on product quality and service.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service and ensure they understand expectations and parameters.
• Improve service performance and emphasize guest satisfaction and continuous improvement in departmental meetings.
• Review comment cards and guest satisfaction results with employees.
• Communicate and execute departmental and property emergency procedures and ensure staff receive safety training.
• Observe employee service behaviors and provide individual feedback.
• Monitor progress and lead discussions with staff each period.
• Participate in developing and implementing corrective action plans.
• Review quarterly Meeting Planner Survey results and help implement corrective actions addressing service challenges.
• Attend and participate in pertinent meetings.

Benefits

• Marriott International offers a wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and provide new experiences; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED