Assistant Banking Center Manager - Woodstock, GA

Seacoast Bank Careers•Woodstock, GA

14h

About The Position

The Assistant Banking Center Manager helps lead the Woodstock branch team, build customer relationships, and support branch growth. Working with the Banking Center Manager, this role coaches and develops associates, supports talent management, fosters a positive team environment, and represents the bank at community events. The position also supports customer-facing technology adoption, business development, consumer lending, branch performance, and operational compliance. The Assistant Manager partners with the Banking Center Manager and branch associates to support employment, training, scheduling, and associate relations. The role serves as a key contact for complex escalations, branch security, and business continuity, and may perform any branch function as needed, including Teller, Client Advisor, and Branch Support Coordinator duties. The position is expected to adhere to Seacoast Bank’s Code of Conduct and applicable legal, regulatory, ethical, and risk-mitigation requirements.

Requirements

High school diploma or equivalent.
College degree or at least 5 years of retail sales and/or financial services experience.
Proficiency in consumer lending products and an active NMLS registration.
Excellent written and verbal communication and interpersonal skills.
Proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite.
Ability to lead, manage, motivate, and coach associates to achieve results.
At least 2 years of consumer lending experience.

Nice To Haves

At least 2 years of business development experience.
At least 2 years of previous supervisory experience.

Responsibilities

Assess and coach branch associates with the Banking Center Manager, providing constructive feedback, regular coaching sessions, and accountability.
Assist the Banking Center Manager with employment, training, scheduling, and associate relations.
Serve as the primary liaison for complex, escalated situations.
Support succession planning, talent attraction and retention, and development of bench strength.
Build trusting relationships with customers and associates and maintain team morale through ongoing recognition.
Represent the bank at community, charitable, and civic events.
Pursue continuing education to enhance leadership skills.
Lead customer-facing technology efforts and explain and enroll customers in self-service products and processes.
Support consistent execution of the Community Bank playbook and activities that promote consumer loan growth.
Coach and observe staff in needs-based customer conversations using Relationship Builder practices.
Develop and maintain relationships with community and business leaders and use those relationships to generate referrals.
Develop and maintain partnerships with internal lines of business.
Compile data and prepare branch and management reports as assigned.
Balance business needs with customer requests while managing potential risk to the bank.
Partner with BSA to support AML/BSA compliance, operational and audit procedures, dual control, security, business continuity, and other regulated banking requirements; communicate updates to associates.
Follow ethical sales practices and offer products and services in customers’ best interests.
Ensure safety and security procedures are followed and serve as the primary branch security contact and business continuity leader.
Perform branch functions as needed, including Teller, Client Advisor, and Branch Support Coordinator duties.
Assist customers with notary, signature guarantee, and/or medallion services.
Fulfill KYC Memo and RFI responsibilities.
Source Treasury Management solutions and services and small-business lending needs.
Maintain comprehensive knowledge of consumer products and services, with an emphasis on consumer lending, and extensive knowledge of small-business deposits and working knowledge of small-business lending.