Assistant Banking Center Manager - Woodstock, GA

Seacoast Bank•Woodstock, GA

1d•Onsite

About The Position

The Assistant Banking Center Manager helps lead, coach, and develop the Woodstock branch team while building customer relationships and supporting branch growth. The role works in partnership with the Banking Center Manager to support team employment, training, scheduling, associate relations, performance, and accountability. It also acts as the primary liaison for complex escalations and represents the bank at community, charitable, and civic events. The position supports branch performance through consistent execution of the Community Bank playbook, consumer loan growth, needs-based customer conversations, community and business referrals, and partnerships with internal business leaders. It prepares branch and management reports and balances business needs with customer requests while managing bank risk. The Assistant Manager helps ensure compliance with AML/BSA and other banking requirements, operational and audit procedures, security, and business continuity. The role serves as the primary branch security contact and business continuity leader, supports customers with notary and signature or medallion guarantee services, and may perform any branch role as needed. It also develops business by identifying Treasury Management and small-business lending needs and maintaining knowledge of consumer and small-business products.

Requirements

High school diploma or equivalent.
A college degree or at least 5 years of retail sales and/or financial services experience.
Proficiency in all consumer lending products and active NMLS registration.
Excellent written and verbal communication and interpersonal skills.
Proficiency with desktop, laptop, tablet, and smartphone devices and Microsoft Office Suite.
Ability to proactively lead, manage, motivate, and coach associates to achieve desired results.
At least 2 years of consumer lending experience.

Nice To Haves

At least 2 years of business development experience.
At least 2 years of previous supervisory experience.

Responsibilities

Assess and coach branch associates with the Banking Center Manager, provide constructive feedback, and conduct regular coaching sessions.
Assist with branch employment, training, scheduling, and associate relations.
Serve as the primary liaison for complex, escalated situations.
Support succession planning, talent attraction and retention, and associate development.
Build cooperative relationships with customers and associates, promote team morale, and recognize associate contributions.
Represent the bank at community, charitable, and civic events.
Lead customer-facing technology discussions and enroll customers in self-service products and processes.
Support execution of the Community Bank playbook and activities that generate consumer loan opportunities.
Coach and observe staff to promote needs-based customer conversations.
Develop and maintain relationships with community and business leaders to generate referrals, and partner with internal business leaders.
Compile data and prepare branch and management reports as assigned.
Balance business needs with customer requests while managing potential risk to the bank.
Partner with BSA to ensure adherence to AML/BSA requirements, operational and audit procedures, dual control, security, business continuity, and other regulated banking requirements; communicate updates to associates.
Practice ethical sales behaviors and act in the customer's best interest when offering products and services.
Ensure safety and security procedures are followed; serve as the primary branch security contact and business continuity leader.
Work in any branch capacity as needed, including Teller, Client Advisor, and Branch Support Coordinator roles.
Assist customers with notary, signature guarantee, and medallion services.
Handle KYC Memo and RFI accountabilities and adhere to the bank's Code of Conduct.
Source Treasury Management solutions and services and small-business lending needs.
Maintain comprehensive knowledge of consumer products and services, especially consumer lending, as well as small-business deposits and lending products.