Practice Assistant (Woodstock, GA)

Geode Health•Woodstock, GA

4d•$20 - $22•Onsite

About The Position

Geode Health is seeking a Practice Assistant for its Woodstock office. The Practice Assistant is an important first point of contact for patients and supports both the administrative and clinical operations of a fast-paced outpatient mental health practice. The role manages front-office activities, supports providers, coordinates patient needs, and helps ensure the office operates efficiently while contributing to Geode Health’s mission of making mental healthcare more accessible, affordable, and effective. The role includes welcoming patients, responding to questions and requests through in-person, phone, text, email, and Athena EMR channels, and helping create a positive patient experience. The Practice Assistant manages daily schedules, appointment confirmations, cancellations, waitlists, and check-in/check-out. They also coordinate intake, referrals, authorizations, forms, and follow-up; maintain accurate and secure patient records; support communications and office workflows; and assist with collecting and documenting patient payments. The Practice Assistant follows HIPAA and organizational policies, observes safety and emergency procedures, and performs other duties assigned by the supervisor.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; the posting identifies this as a firm expectation.
Ability to learn new technology platforms and systems.
Organized, dependable, and able to take ownership in a fast-paced environment.
Flexible and team-oriented, with willingness to take on tasks as needed.
Self-starter with strong time-management ability.

Nice To Haves

At least 1 year of medical office or healthcare experience preferred.
Mental health or outpatient clinical experience preferred.
Associate or bachelor's degree preferred.
Passion for improving the mental healthcare experience.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service as a first point of contact.
Respond to patient questions, concerns, and requests in person, by phone, text, email, and through the Athena EMR.
Help create a positive patient experience and environment that enables providers to focus on patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to help optimize provider schedules and reduce no-shows.
Support appointment check-in and check-out and ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate, secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
Collect payments for services and accurately document copays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations according to established policies and answer patient questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.

Benefits

Competitive compensation.
Flexible schedule.
Professional development opportunities.
Clinical community, support, and leadership.
Medical, dental, and vision benefits.
Life insurance.
Short- and long-term disability.
Paid vacation and holidays.
Matching 401(k) plan.
Comprehensive administrative support, including front office, accounting, finance, payroll, and HR.
State-of-the-art technology.
In-person and virtual patient visits.