Practice Assistant (Woodstock, GA)

Geode Health of Texas•Woodstock, GA

3d•Onsite

About The Position

Geode Health is hiring a Practice Assistant for its Woodstock office to support the administrative and clinical operations of a fast-paced outpatient mental health practice. The role is an important first point of contact for patients and helps provide a welcoming, compassionate experience while keeping the office running smoothly. The Practice Assistant manages front-office activities, supports providers, coordinates patient needs, and helps maintain efficient workflows. The position includes in-person and virtual patient visits and uses Athena, Geode Health’s EMR.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation.
Ability to learn new technology platforms and systems.
Strong time-management skills and ability to take ownership in a fast-paced environment.
Dependable, flexible, team-oriented approach and willingness to take on tasks wherever needed.
1+ year of medical office or healthcare experience preferred.
Mental health or outpatient clinical experience preferred.
Associate or bachelor’s degree preferred.

Nice To Haves

Medical office or healthcare experience.
Mental health or outpatient clinical experience.
Associate or bachelor’s degree.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service in person and through phone, text, email, and the Athena EMR.
Respond to patient questions, concerns, and requests and help create a positive office environment.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support appointment check-in and check-out and ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication among patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
Collect payments for services and accurately document copays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations according to established policies and answer questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.

Benefits

Competitive compensation
Flexible schedule
Comprehensive administrative support, including front office, accounting, finance, payroll, and HR
Professional development opportunities
Clinical community, support, and leadership
Medical, dental, and vision benefits
Life insurance
Short- and long-term disability
Paid vacation and holidays
Matching 401(k) plan
State-of-the-art technology