Assistant Banking Center Manager

Home Bank•Jennings, LA

About The Position

The Assistant Banking Center Manager supports the Banking Center Manager in the overall daily operations of a branch. The role assists with developing branch financial objectives, delivering quality customer service, and providing operational guidance to banking center staff. It is responsible for daily operations at the assigned banking center, customer issue resolution, regulatory compliance, audits and security equipment testing, and maintaining profitable business and retail customer relationships. The position also supports staff recruitment, coaching, development, performance evaluations, and accountability for branch goals and procedures. The employee must maintain a professional, business-like atmosphere and a working knowledge of the bank’s deposit and lending products, services, and relevant systems.

Requirements

High school diploma or equivalent.
Three or more years of banking experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work expected banking center hours, including some Saturdays depending on market and location.
Self-directed and motivated, with the ability to work independently or as part of a team with little to no direct supervision.
Strong knowledge of daily branch, vault, and ATM operations.
Must obtain and maintain an NMLS certification.
Good credit is required; a credit report is required for employment.

Nice To Haves

Previous teller, platform banker, and lending experience is highly preferred.

Responsibilities

Assist the Banking Center Manager in ensuring the branch meets financial objectives and customer service standards.
Build relationships with internal support areas and other lines of business, including mortgage and commercial.
Help develop routines to maximize opportunities to deepen customer relationships.
Assist with staff management, including recruitment, coaching and development, vacation approvals, and timesheet approvals.
Help plan, organize, and control banking center activities, operations, and quality control.
Help create action plans to address branch inefficiencies.
Generate, maintain, and service profitable business and retail customer relationships.
Oversee daily operations of the assigned banking center and ensure customer issues are resolved promptly.
Ensure regulatory compliance standards are met.
Conduct and report on banking center audits and security equipment testing.
Communicate important and appropriate information to staff in a timely manner.
Maximize customer satisfaction and ensure staff consistently deliver quality service.
Ensure staff adherence to Home Bank policies and procedures.
Maintain an understanding of the banking center’s overall performance.
Maintain working knowledge of the bank’s deposit and lending products and services, and use bank systems to open deposit accounts, process loans, perform account maintenance, and enroll customers in services.
Maintain a professional, business-like atmosphere in the banking center.
Perform other duties as required or assigned by leadership.
Help create a team environment in which branch employees meet or exceed branch goals.
Help coach staff on effective sales and service techniques using the HOME referral/sales models to identify customer financial needs and support employee development.
Help hold staff accountable for following through on development and action plans.
Assist with completing and delivering performance evaluations as required by Home Bank.