Assistant Banking Center Manager

Home Bank•Jennings, LA

About The Position

The Assistant Banking Center Manager assists the Banking Center Manager with the branch’s daily operations, development of financial objectives, customer service, and operational guidance for staff. The role helps manage banking center activities, maintain regulatory and bank-policy compliance, resolve customer issues, build profitable customer relationships, and support staff recruitment, coaching, development, and performance management. The assistant manager supports a team-oriented environment focused on meeting branch goals and delivering consistent, high-quality service. The position also requires working knowledge of the bank’s deposit and lending products and the systems used to open accounts, process loans, perform account maintenance, and enroll customers in services. A professional, business-like atmosphere must be maintained.

Requirements

High school diploma or equivalent.
Three or more years of banking experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work the expected Banking Center hours of operation, including some Saturdays based on market and location.
Ability to work independently or as part of a team with little to no direct supervision.
Strong knowledge of daily branch, vault, and ATM operations.
Must receive and maintain an NMLS certification.
Good credit is required; a credit report is required for employment.

Nice To Haves

Previous teller, platform banker, and lending experience is highly preferred.

Responsibilities

Assist the Banking Center Manager in meeting branch financial objectives and customer service standards.
Build working partnerships with internal support areas and other lines of business, including mortgage and commercial banking.
Help develop routines to deepen customer relationships.
Assist with staff management, including recruitment, coaching and development, and vacation and timesheet approvals.
Help plan, organize, and control banking center activities, operations, and quality control.
Help create action plans to address branch inefficiencies.
Generate, maintain, and service profitable business and retail customer relationships.
Oversee daily operations of the assigned banking center and ensure customer issues are resolved promptly.
Ensure regulatory compliance and adherence to Home Bank policies and procedures.
Conduct and report on banking center audits and security equipment testing.
Communicate appropriate information to staff in a timely manner.
Maximize customer satisfaction and ensure staff consistently deliver quality service.
Understand and monitor the banking center’s overall performance.
Maintain working knowledge of deposit and lending products and use bank systems for account opening, loan processing, account maintenance, and service enrollment.
Maintain a professional, business-like atmosphere in the banking center.
Establish a team environment in which employees work to meet or exceed branch goals.
Coach staff on sales and service techniques using the HOME referral/sales models to identify financial needs and promote employee development.
Help ensure staff follow through on development and action plans and assist with performance evaluations.
Perform other duties as required or assigned by leadership.