Assistant Banking Center Manager

American National Bank of Texas•Dallas, TX

1d•Onsite

About The Position

The Assistant Banking Center Manager is responsible for critical and complex banking center operations and service functions, ensuring efficient customer service. The role manages and directs platform and paying and receiving activity, achieves retail sales targets, and supports service profitability through well-trained and motivated staff. In some markets, the position may require extensive paying and receiving activities. The role requires work on physical bank premises and travel to various locations for work or meetings as required. ANBTX strongly encourages candidates fluent in English and Spanish to apply. Bilingual ability is a requirement only when explicitly stated in a job posting.

Requirements

High school diploma or GED.
Five years of banking and supervisory experience, based on banking center complexity.
Customer service and operations experience.
Personal leadership skills and the ability to maintain composure under pressure.
Good communication skills.
Working knowledge of Microsoft Excel and MS Word.
Basic keyboarding and calculator skills.
Ability to perform advanced math and carry out complex written instructions.
Ability to travel to a variety of locations for work or meetings as required.
Ability to work occasionally more than 40 hours per week to perform essential functions.
Ability to lift up to 30 pounds in an office setting, if required.
Ability to move quickly between multiple workstations.

Nice To Haves

Fluency in English and Spanish is encouraged, but is not a requirement unless a posting specifically says bilingual ability is required.

Responsibilities

Manage and direct platform and paying and receiving activity.
Achieve retail sales targets and deliver service profitability through well-trained and motivated staff.
Implement a performance management process that clearly states expectations and accountabilities and monitors performance.
Maintain security controls to protect against criminal or fraudulent activity and unnecessary risk or exposure.
Coach staff in identifying customer needs, referral and expansion opportunities, and delivering appropriate products and services.
Ensure bank service standards are met so customers receive timely and accurate service.
Manage staffing levels to ensure proper coverage, including supervisory coverage.
Support sales and service initiatives and activities to achieve established sales goals.
Administer audit, compliance, internal controls, and expenses to manage risk and minimize losses and negative exposure to the bank.
Participate with the banking center manager in allocating retail sales goals and achieving individual sales goals.
In some markets, perform extensive paying and receiving activities.
Travel to a variety of locations to perform work or attend meetings as required.