Personal Banking - Assistant Banking Center Manager

NBH Bank • Kansas City, MO

5d

About The Position

The Assistant Banking Center Manager helps lead and coach a team while building and maintaining relationships with clients and business partners. The role provides exceptional service to a diverse audience, introduces clients to products, services, and digital solutions, and demonstrates knowledge of mortgage, business, and installment loan options, as well as a broad range of financial and credit services. The manager may assist other departments as needed and is expected to build rapport with clients and fellow associates while treating others with respect and consideration.

The position emphasizes communication, sound decision-making, efficient and accurate detailed work within established guidelines, and active support of policies and structure. The employer provides training and coaching during onboarding and on the job, with opportunities for advancement as associates demonstrate success. Driving may be required. The role may require overtime, typically no more than 5%.

Requirements

• Associate degree or equivalent.
• Register and obtain licensing in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH compliance policies, including acceptable background check results.
• If driving is required, hold a valid driver's license that is not a learner’s, restricted, or to-and-from-work-only license, and have a driving history that meets bank standards.
• Strong decision-making and communication skills.
• Ability to complete detailed work accurately and efficiently within established guidelines.
• Ability to work with others and maintain relationships.
• Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead when completing certain tasks.

Nice To Haves

• Bachelor’s degree or higher.
• 3–4 years of cash handling or financial services experience.
• At least 2 years of demonstrated successful sales experience.
• 4–5 years of relevant job experience.
• Bilingual language skills.
• Passionate, motivated self-starter.
• Interest in educating clients about banking products and available digital technologies.
• Strong work ethic and accuracy.
• Ability to think logically, analyze situations, and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Capacity to work with multiple computer and software systems.
• Ability to calculate figures and amounts such as cash back and percentages.

Responsibilities

• Build and maintain relationships, working with and through others.
• Train and coach a successful team, using strong decision-making skills under the input of Banking Center leadership.
• Communicate effectively and motivate others while remaining responsive to their needs and concerns.
• Handle detailed work quickly, correctly, and efficiently within established guidelines.
• Help maintain guidelines, structure, and established policies.
• Provide exceptional service to clients from diverse backgrounds.
• Develop relationships with business partners and clients.
• Introduce clients to products, services, and digital solutions.
• Demonstrate knowledge of mortgage, business, and installment loan options and provide a broad range of financial and credit services.
• Assist other departments as needed.
• Build rapport with clients and fellow associates, treating others with respect and consideration.
• Work overtime to the extent necessary, typically no more than 5%.
• Obtain NMLS registration and licensing as required by the S.A.F.E. Act and the bank’s compliance policies.

Benefits

• Scorecard-based incentive plan with quarterly incentives based on performance against defined metrics.
• Insurance.
• 401(k).
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree