Assistant Bank Branch Manager / Assistant Financial Center Manager

SmartBank • Tuscaloosa, AL

39d • Onsite

About The Position

SmartBank is seeking an Assistant Financial Center Manager to join their growing team. This role is ideal for someone passionate about exceptional service, coaching and mentoring team members, and making a meaningful impact in the community. The Assistant Financial Center Manager will play a key leadership role in ensuring operational excellence, cultivating outstanding client experiences, and supporting the success of the Financial Center team.

Requirements

• High School Diploma or GED required
• Banking experience required
• Strong knowledge of branch operations and account opening procedures
• Cash handling and balancing experience
• Excellent customer service and relationship-building abilities
• Strong problem-solving and decision-making skills
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work collaboratively and lead by example
• High integrity, accountability, and adaptability

Nice To Haves

• Bachelor's Degree preferred
• Previous Sr. Financial Services Representative experience or supervisory experience preferred
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong leadership, coaching, and communication skills
• Commitment to providing exceptional client service

Responsibilities

• Lead and support Financial Services Representatives (FSRs) to deliver exceptional client service and operational accuracy.
• Coach, train, and develop team members while reinforcing policies, procedures, and service standards.
• Assist with resolving complex client concerns and building lasting client relationships.
• Promote SmartBank products and services while identifying opportunities to deepen client relationships.
• Support branch sales initiatives, team development, and performance goals.
• Monitor branch cash levels, conduct surprise cash audits, and ensure adherence to operational controls.
• Assist with account openings, deposit products, and other client service needs.
• Serve as the primary branch leader in the absence of the Financial Center Manager.
• Maintain compliance with all banking regulations, including the Bank Secrecy Act (BSA) and other applicable laws.
• Champion SmartBank's culture, values, and commitment to creating exceptional experiences.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) with 4% Employer Match
• Generous Paid Time Off (PTO)
• SmartFlex Days
• 11 Paid Company Holidays
• Paid Community Involvement Opportunities
• Tuition Reimbursement
• Company Apparel and Associate Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED