Bank Center Manager

AMERICAN BANK OF COMMERCE•Lubbock, TX

13d

About The Position

ABC Bank is seeking an experienced, motivated Bank Center Manager to lead the performance, operations, and customer experience of its 82nd and Indiana Banking Center. The role oversees daily branch operations, ensures regulatory and operational compliance, and promotes a culture of exceptional customer service. The manager builds customer relationships, develops staff, and drives growth in deposits, loans, and market share while balancing operational excellence with business development. The manager leads and supports frontline employees, manages staffing and performance, maintains branch facilities and operational controls, and partners with market leaders, Human Resources, compliance, marketing, vendors, and Business Bankers. The role also serves customers directly by understanding their financial needs, recommending banking solutions, opening accounts, and supporting sales and service activities. ABC Bank describes its values as Growing Relationships, Simplifying the Process, and Doing the Right Thing.

Requirements

High school diploma or equivalent required.
Significant experience in banking, financial services, or customer service, with a proven record of increasing responsibility.
Demonstrated leadership abilities, including staff recruitment, training, coaching, and performance management.
Strong organizational and time-management skills, with the ability to prioritize and multitask in a dynamic environment.
Knowledge of facility management, security procedures, and safety and regulatory standards.
Exceptional communication and interpersonal skills for building relationships with staff, customers, and community partners.
Problem-solving and decision-making skills, sound judgment, and conflict-resolution abilities.
Commitment to outstanding customer service and achieving sales objectives.
Thorough understanding of banking products, services, and regulatory requirements.
Proficiency with computer systems and standard office software, including Windows, Excel, and internal bank applications.
Adaptability to change, effective stress management, and professionalism in workplace situations.
Applicants who are unable to apply electronically may contact Human Resources for assistance.
Qualified applicants must complete a drug screen and background, credit, and reference checks.

Nice To Haves

College coursework or a college degree preferred.

Responsibilities

Champion high-quality customer service by listening to customer needs and recommending tailored solutions.
Supervise, mentor, and coordinate frontline staff engaged in sales and service delivery.
Oversee branch facilities and collaborate with market leaders, marketing, and compliance teams to maintain branding and regulatory standards.
Coordinate vendor maintenance and address assigned branch operational needs.
Ensure adherence to operational controls, policies, and procedures.
Partner with Human Resources to assess staffing needs, recruit, and manage onboarding and terminations.
Manage staff schedules and assignments, fostering a collaborative, performance-driven environment.
Evaluate direct reports, including Assistant Bank Center Managers, by reviewing performance metrics, records, and reports and conducting timely performance reviews.
Ensure the Assistant Bank Center Manager fulfills responsibilities; when there is no Assistant Bank Center Manager, ensure branch operational requirements are met, including RAP reports, safe boxes, and alarm codes.
Welcome customers, build rapport, and identify individual financial needs.
Open accounts, cross-sell products and services, and refer customers to appropriate departments.
Collaborate with market leaders to achieve branch targets for deposits, loans, and customer growth.
Cultivate and maintain customer relationships, serving as a trusted advisor to customers and prospects.
Meet and exceed individual and branch performance goals and objectives.
Maintain comprehensive knowledge of bank products, services, and promotions.
Participate in branch marketing campaigns and sales initiatives.
Coordinate and facilitate ongoing staff training and professional development.
Support teller operations and provide backup on the teller line as needed.
Conduct outreach calls to existing portfolio customers and new prospects to drive business growth.
Partner with Business Bankers for joint customer meetings and provide commercial and consumer banking solutions.
Uphold compliance, security, and confidentiality standards in accordance with the bank’s Information Security and Written Security Programs.
Maintain the branch Community Reinvestment Act file and Business Continuity Plan.
Ensure compliance with applicable federal, state, and internal policies, procedures, laws, and regulations.
Perform additional duties and special assignments as directed by management.