Bank Manager

BMO • Elk Grove Village, IL

5d • $55,000 - $120,000

About The Position

The Bank Manager guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. The role identifies customers’ needs, advises them on products and strategies that support their financial objectives, makes referrals to other business groups, and supports sales and service activity in compliance with applicable laws, regulations, policies, and procedures. In the U.S., the position originates consumer loans and requires federal registration with the Nationwide Mortgage Licensing System and Registry, along with a criminal background review and credit history evaluation.

The manager fosters a culture aligned with BMO’s purpose, values, and strategy; promotes diversity and inclusion; develops employees and team performance; and builds collaborative teams. The role develops and executes branch business plans, leads sales and service initiatives, builds customer and community relationships, monitors performance and expenses, and addresses customer issues. It also supports operational effectiveness, risk management, regulatory compliance, and the protection of customer and Bank information.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of the competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes and policies.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Guide, direct, and coach employees to provide exceptional customer service and meet sales and service goals.
• Foster a culture aligned with BMO’s purpose, values, strategy, diversity, and inclusion.
• Set goals, define expected outcomes, establish accountability, and connect employees’ work to BMO’s purpose.
• Attract, retain, develop, coach, and recognize employees; address poor performance and support career development.
• Develop and execute a branch business plan to drive growth, wallet share, customer retention, and acquisition.
• Conduct sales calls, build a personal referral network, make cold calls, and pursue other business development activities.
• Understand customers’ banking and credit card needs and provide strategic advice, products, promotions, and referrals in their best interests.
• Develop community networks, enhance the Bank’s visibility, participate in community activities, and maintain relationships with key customers and prospects.
• Resolve customer issues and fulfill sales and service activities according to approved procedures; escalate complex or unresolved situations when appropriate.
• Monitor sales and service performance, identify gaps and trends, and develop and implement action plans.
• Lead the implementation of new programs, products, processes, and national or regional sales and service initiatives.
• Monitor service request and problem resolution processes for adherence to national standards.
• Provide technical training and support to branch employees and recommend operational or sales effectiveness improvements.
• Plan and control branch operating expenses in accordance with forecasts.
• Establish relationships with business partners and maintain knowledge of interdependent systems, policies, and procedures.
• Analyze data and strategic issues, provide insights and recommendations, and align stakeholders and work plans with business priorities.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Protect customer and Bank information, identify and report suspicious activity potentially related to money laundering, and comply with applicable legal and regulatory requirements.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions within approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree