Bank Manager

Landmark National Bank•Manhattan, KS

8d•Onsite

About The Position

The Bank Manager leads a branch team in delivering exceptional customer service, building strong customer relationships, and supporting Landmark National Bank’s commitment to serving its communities. The role drives branch growth, profitability, operational efficiency, and regulatory compliance while leading business development and community engagement. The Bank Manager coaches and develops Associates, promotes accountability for service and sales performance, and partners with bank leadership and other divisions to achieve branch and organizational goals. The position is responsible for leading, coaching, developing, and managing team members, including workforce planning, hiring, onboarding, performance management, Associate development, succession planning, engagement, retention, recognition, and addressing performance concerns in partnership with Human Resources. The Bank Manager also builds customer and business relationships, grows the branch portfolio, supports sales and referrals, monitors branch performance, manages risk and compliance, and oversees operational controls and audit readiness. The role operates in a professional office environment and routinely uses standard office equipment. Work is generally Monday through Friday, with periodic Saturday hours. Schedules depend on branch operating hours and coverage needs; additional evening and weekend hours may be required. The position requires reliable onsite attendance and occasional local travel, with rare statewide travel that may involve an overnight stay.

Requirements

Three or more years of banking, financial services, retail management, or related customer-facing experience preferred.
Two or more years of leadership, supervisory, or management experience involving coaching, performance management, and team development preferred.
Experience delivering sales, service, operational, and financial performance results.
Experience building customer relationships and identifying opportunities to deepen and expand client relationships.
Experience managing operational processes, controls, and regulatory compliance requirements.
Associate’s or bachelor’s degree in Business, Finance, Accounting, Management, or a related field, or equivalent work experience.
Ability to sit for extended periods; occasionally stand, walk, use hands to handle objects or controls, reach, talk, and hear.
Ability to occasionally lift or move up to 30 pounds.
Ability to perform tasks requiring close visual focus.
Reliable and predictable onsite attendance.

Nice To Haves

Experience in business development, networking, and community engagement activities preferred.
Three or more years of banking, financial services, retail management, or related customer-facing experience preferred.
Two or more years of leadership, supervisory, or management experience with responsibility for coaching, performance management, and team development preferred.

Responsibilities

Attract, hire, onboard, develop, engage, and retain high-performing Associates.
Set clear expectations and hold Associates accountable for performance, service, and results.
Provide coaching, feedback, recognition, and development opportunities; conduct performance evaluations and development planning discussions.
Address performance concerns, behavior issues, and policy violations in partnership with Human Resources.
Support succession planning and talent development initiatives.
Build and maintain relationships with consumer and business customers through outreach, needs-based conversations, and exceptional service.
Develop business opportunities through referrals, networking, community involvement, and partnerships with other lines of business.
Represent the Bank in the community through civic involvement, networking events, and business development activities.
Manage and grow the branch portfolio by monitoring customer relationships, expanding household relationships, and retaining high-value customers.
Drive branch goals for revenue, deposits, consumer lending, referrals, portfolio growth, and customer acquisition.
Partner with business lines and subject matter experts to provide tailored financial solutions.
Coach Associates to identify customer needs, make referrals, and deliver appropriate financial solutions.
Monitor branch scorecard metrics and identify trends, performance gaps, and opportunities to improve results.
Set goals and monitor and coach individual and branch performance.
Monitor portfolio quality, identify emerging risks, and balance growth with sound credit practices.
Ensure compliance with regulations, bank policies, and internal controls; identify, manage, and escalate operational, credit, and compliance risks.
Allocate staffing and resources to support business needs, service standards, and operational efficiency.
Maintain controls to safeguard customer information, Bank assets, and branch security.
Oversee accurate completion of operational documentation, records, and reports.
Monitor operational, compliance, and fraud-related risks, address issues, and escalate concerns as appropriate.
Maintain audit and examination readiness by ensuring adherence to policies, procedures, and control standards.
Maintain reliable onsite attendance to meet business, customer, coverage, and operational needs.
Foster an inclusive, collaborative, professional work environment and demonstrate the Bank’s stated values of curiosity, integrity, authenticity, and unity.
Occasionally travel locally and, rarely, statewide, potentially requiring an overnight stay.