Bank Manager

Bank of Montreal • Richfield, MN

2d

About The Position

The Bank Manager guides, directs, and coaches branch employees to provide exceptional customer service and achieve sales, customer experience, and profitability goals while complying with legal and regulatory requirements and Bank policies. The role advises customers on products and strategies aligned with their financial objectives, identifies referral opportunities, and supports customer acquisition and retention.

The manager develops and executes the branch business plan, drives sales and community business development, monitors branch performance, and leads implementation of sales and service programs. The role also oversees employee development and performance, branch operations and expenses, customer issue resolution, and risk-aware compliance. In the United States, the position originates consumer loans and requires Federal registration with the Nationwide Mortgage Licensing System and Registry; a criminal background review and credit history evaluation are also required.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of the competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes and policies.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of applicable regulations, audit standards, policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.
• For U.S. consumer loan origination, Federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will provide instructions on registration requirements.
• A criminal background review and credit history evaluation are required for the U.S. position.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Guide, direct, coach, and develop branch employees; recognize strong performance and manage poor performance.
• Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion, and ensure accountability for goals and outcomes.
• Develop and execute the branch business plan to grow business and wallet share and achieve customer acquisition and retention objectives.
• Conduct sales calls, cold calls, and other business development activities; build a personal referral network and community relationships.
• Understand customers’ banking and credit card needs and provide appropriate advice, products, and referrals in their best interests.
• Maintain high-touch relationships with key branch customers and prospects and resolve customer issues or escalate complex matters.
• Monitor sales and service performance against plans, identify gaps and trends, and develop and implement action plans.
• Lead implementation of new programs, products, processes, and national or regional sales and service initiatives.
• Communicate goals and assignments, provide technical training and support to employees, and recommend operational improvements.
• Monitor service request and problem resolution processes for adherence to standards.
• Plan and control branch operating expenses in accordance with forecasts.
• Build relationships with internal and external stakeholders and business partners.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Protect the confidentiality of customer and Bank information; identify and report suspicious activity that may relate to money laundering.
• Comply with applicable laws, regulations, policies, audit standards, and the Bank’s risk management framework.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level