Bank Center Manager

American Bank of Commerce•Lubbock, TX

13d

About The Position

ABC Bank is seeking an experienced, motivated Bank Center Manager to lead the overall performance, operations, and customer experience of its 82nd and Indiana Banking Center. The role balances operational oversight with business development: ensuring regulatory and operational compliance, fostering exceptional customer service, growing deposits and loans, strengthening community relationships, and developing a high-performing team. The manager serves as a trusted resource for customers and coaches staff to deliver personalized banking solutions and meet individual and branch goals. ABC Bank describes its values as Growing Relationships, Simplifying the Process, and Doing the Right Thing. It emphasizes long-term relationships with customers, employees, and the community, clear and straightforward financial interactions, and integrity in its decisions and services. The company offers a dynamic and supportive team environment, career development opportunities, and competitive compensation and benefits. The position oversees branch staff and operations, including staffing, training, performance management, facilities, security, compliance, and customer service. It also supports sales and marketing initiatives, account opening, customer outreach, referrals, and coordination with business bankers and market leaders. The manager maintains branch records and plans, including the Community Reinvestment Act file and Business Continuity Plan, and performs additional duties as assigned.

Requirements

High school diploma or equivalent required.
Significant experience in banking, financial services, or customer service, with a proven record of increasing responsibility.
Demonstrated leadership ability, including staff recruitment, training, coaching, and performance management.
Strong organizational and time-management skills, with the ability to prioritize and multitask in a dynamic environment.
Knowledge of facility management, security procedures, and safety and regulatory standards.
Exceptional communication and interpersonal skills for building relationships with staff, customers, and community partners.
Problem-solving and decision-making skills, sound judgment, and conflict-resolution abilities.
Commitment to outstanding customer service and achieving sales objectives.
Thorough understanding of banking products, services, and regulatory requirements.
Proficiency with computer systems and standard office software, including Windows, Excel, and internal bank applications.
Ability to adapt to change, manage stress effectively, and maintain professionalism in workplace situations.
Qualified applicants must undergo drug screening and background, credit, and reference checks.

Nice To Haves

College coursework or a degree is preferred.

Responsibilities

Champion high standards of customer service by listening to customers and recommending tailored solutions.
Supervise, mentor, and coordinate frontline staff engaged in sales and service delivery.
Oversee branch facilities and work with market leaders, marketing, and compliance teams to maintain branding and regulatory standards.
Coordinate vendor maintenance and address assigned branch operational needs.
Ensure adherence to operational controls, policies, and procedures.
Partner with Human Resources on staffing needs, recruitment, onboarding, and terminations.
Manage and schedule staff, assign duties, and foster a collaborative, performance-driven environment.
Evaluate direct reports, including Assistant Bank Center Managers, by reviewing performance information and conducting timely performance reviews.
Ensure the Assistant Bank Center Manager fulfills assigned responsibilities or, if there is no Assistant Manager, ensure branch operational requirements are met, including RAP reports, safe boxes, and alarm codes.
Welcome customers, build rapport, and identify financial needs.
Open new accounts, cross-sell products and services, and refer customers to relevant departments.
Collaborate with market leaders to achieve branch growth targets for deposits, loans, and customer base.
Build and maintain customer relationships and serve as a trusted advisor to customers and prospects.
Meet and exceed individual and branch performance goals and objectives.
Maintain comprehensive knowledge of bank products, services, and promotions.
Participate in branch marketing campaigns and sales initiatives.
Coordinate and facilitate ongoing staff training and professional development.
Support teller operations and provide backup on the teller line as needed.
Conduct outreach calls to existing portfolio customers and new prospects to drive business growth.
Partner with Business Bankers on joint customer meetings and provide access to commercial and consumer banking solutions.
Uphold compliance, security, and confidentiality standards in the bank’s Information Security and Written Security Programs.
Maintain the branch Community Reinvestment Act file and Business Continuity Plan.
Ensure compliance with applicable federal, state, and internal policies, procedures, laws, and regulations.
Perform additional duties and special assignments as directed by management.

Benefits

Competitive compensation and benefits package; benefits vary based on employment status and position.
Medical, dental, vision, and telemedicine.
Paid time off, paid volunteer time, and paid holidays.
Flexible Spending Account and Dependent Care FSA.
Basic and voluntary life and AD&D insurance.
Long-term disability.
401(k) and Employee Stock Ownership (KSOP) Retirement Plan.
Recruiting referral bonus.
Lifestyle Spending Account Program.
Opportunities for growth and career development.
Dynamic and supportive team environment.