Assistant Account Manager

Propark Mobility • Houston, TX

3d • Onsite

About The Position

The Assistant Account Manager supports parking operations, including shuttle fleet management, self-parking, and valet services, while overseeing the front-line team. The role supervises daily operations and employees, addresses customer concerns, supports administrative and financial processes, and helps ensure compliance with company and client policies. The position is on location in Houston, Texas, and is full-time. The schedule is flexible and may include weekends and holidays.

Requirements

• Management experience in the parking, customer service, and/or hospitality industries.
• Progressive supervisory experience overseeing front-line teams.
• Impeccable conversational and written communication skills.
• Ability to work a flexible schedule that may include weekends and holidays.

Nice To Haves

• Previous parking industry experience; a hospitality focus is also an asset.
• Some experience with scheduling and payroll.
• A bachelor’s degree with a concentration in business is helpful but not required.
• Organized, honest, thoughtful, trustworthy, loyal, dependable, self-sufficient, resourceful, and decisive approach to work.
• Motivation to take on new challenges and interest in growth.

Responsibilities

• Supervise and manage front-line associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
• Handle customer complaints and day-to-day operational issues.
• Serve as a liaison among customers, staff, and management.
• Make meaningful recommendations regarding hiring, productivity appraisals, and employee discipline, including termination.
• Assist with training cashiers, valets, and shuttle drivers, and provide ongoing customer service training to employees at the assigned location.
• Assist with shuttle fleet upkeep, preventive maintenance, and repairs.
• Assist the office manager with administrative duties.
• Patrol and monitor the safety and cleanliness of the parking garage and facility.
• Serve as the point of contact for damage claims and ensure incidents are handled completely.
• Process cash receipts and compile bank deposits for revenue reports, ensuring deposits are accurate and safeguarded.
• Assist with reviewing work schedules to provide adequate coverage while minimizing expenses.
• Assist with reconciling time cards and submitting payroll for Propark staff.
• Ensure compliance with company and client policies and procedures.
• Fill in for front-line associates during absences as needed.
• Fill in for the Account Manager during their absence or on second shift or weekends as needed.
• Prepare reports and surveys and conduct special projects as needed.

Benefits

• Free parking while working at assigned Propark locations.
• Flexible scheduling.
• Paid holidays.
• Wellness benefit provided according to city or state mandates.
• Free, confidential employee assistance program available to employees and their families 24/7, including three free counseling sessions for each employee and each household family member.
• For full-time employees: paid vacation and an additional day off on their birthday.
• For full-time employees: benefits package including medical coverage, HSA, FSA, dental, vision, six supplemental insurance options, commuter benefits, pet insurance, and 401(k).
• The company offers seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed