Assist. Manager, Retail Store

Liquidity Services•Columbus, OH

70d•Onsite

About The Position

Retail Rush is a dynamic, fast-paced online auction storefront dedicated to delivering unbeatable deals and an engaging shopping experience for customers. Specializing in returned, overstocked, and liquidation merchandise, Retail Rush combines auction-style pricing with strong customer service and streamlined retail operations. The Assistant Store Manager supports the Retail Store Manager in leading day-to-day storefront operations, managing inventory flow from online auctions to physical customer pickups, and ensuring the team delivers efficient, accurate, and customer-focused service. This role creates value by supporting operational execution, resolving escalated issues, improving processes, and helping maintain a clean, organized, and secure storefront. Success is measured through customer service quality, order fulfillment accuracy, inventory flow, team performance, staffing effectiveness, and adherence to company standards.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of management experience in retail, logistics, e-commerce operations, or a related customer-facing environment.
Experience working in a fast-paced, customer-facing retail or operational environment required.
Strong leadership, coaching, and team development skills.
Excellent organizational, verbal, and written communication skills.
Tech-savvy, with proficiency using POS systems, online order platforms, and inventory software.
Detail-oriented with strong problem-solving skills and the ability to resolve customer and operational issues professionally.
Ability to manage competing priorities, support staffing needs, and adapt to changing business volume in a fast-paced environment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assist in managing daily storefront operations, including customer pickups, product staging, order flow, and overall customer experience.
Supervise, train, coach, and motivate associates to ensure efficient, friendly, accurate, and professional service.
Coordinate with the online auction team to support seamless order fulfillment, inventory control, and timely customer pickups.
Handle escalated customer issues and resolve conflicts professionally, escalating matters to the Retail Store Manager as appropriate.
Maintain a clean, organized, safe, and secure storefront aligned with company standards and operational expectations.
Support scheduling and staffing plans to ensure optimal coverage during high-volume pickup periods and changing business needs.
Identify opportunities for process improvement and assist with implementing best practices that improve efficiency, accuracy, and customer satisfaction.