Assist Community Manager

The Michaels Organization • Fort Moore, GA

2d

About The Position

The Assistant Community Manager assists the Community Manager with the day-to-day operations of the community, including residents, staff, and the needs of Michaels Management Services. The role requires professional conduct and exceptional customer service, as well as performing other duties assigned by the Community Manager. The Assistant Community Manager assumes the Community Manager’s responsibilities during the manager’s absence.

The Michaels Organization is a national residential real estate company with capabilities in development, property management, construction, and investment. Its stated mission is to create communities that support housing, education, civic engagement, and neighborhood prosperity.

Requirements

• At least three years of experience in a customer-service-related industry; multifamily property management experience is preferred.
• High school diploma or equivalent.
• Valid driver’s license and ability and eligibility to drive a company vehicle.
• Must have or be able to obtain the ARM® (Accredited Residential Manager) designation within one year.
• Must successfully complete courses, classes, and training required by MMS.
• Ability to work both as part of a team and independently, and to lead, support, and contribute to the community team.
• Strong attention to detail and oral and written communication skills.
• Competence with Microsoft Office, including Word and Excel, and community management software.
• Professional and positive attitude; neat, clean, and professional appearance throughout the workday and when present at the community.
• Ability to participate in training to comply with new or existing laws and to comply with employee handbook expectations.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• Ability to work in a fast-paced, customer-service-oriented environment, perform under pressure, meet deadlines, prioritize and manage workload, take supervisors’ instructions, and solve problems.
• Ability to interact professionally and pleasantly with coworkers, supervisors, vendors, residents, guests, and the public.
• Ability to routinely squat, walk, and lift up to 50 pounds without assistance, with full range of motion.
• Must pass a background investigation and drug test screening.

Nice To Haves

• Military experience or prior exposure to the military.
• Some college education.
• Multifamily property management experience.

Responsibilities

• Train, direct, and oversee office staff under direct supervision to support orderly and efficient workflow; understand and perform their duties as needed.
• Build good working relationships with residents and address their issues, complaints, requests, and concerns through surveys, email, phone, social media, personal communication, or other channels, seeking resolution before involving the Community Manager.
• Assist the Community Manager with preparation of the annual budget.
• Assist with weekly, monthly, quarterly, and annual reports and ensure they are accurate and complete before submission.
• Monitor, review, and approve timesheets in the payroll system.
• Lead quarterly resident meetings with staff, share information and updates, and respond to resident issues.
• Work with the bookkeeper to support timely rent and delinquent-account collection, monitor the utility program, follow accounting directives, and work within the established budget.
• Coordinate with the Turn Supervisor to ensure vacant-unit make-ready maintenance is scheduled and completed in time for incoming applicants.
• Review the monthly newsletter before the Community Manager’s review and approval.
• Draft correspondence to residents and other appropriate representatives, subject to the Community Manager’s approval.
• Apply community policies consistently in accordance with the Resident Guidelines and Community Handbook; notify residents of violations, provide compliance direction, and ensure homes meet standards through health and safety inspections as needed.
• Assist the Community Manager in developing and implementing marketing strategies to attract prospective residents.
• Serve as liaison to various partners and provide requested relevant data promptly.
• Represent the company professionally and perform other duties as assigned.
• Work 40 hours per week, including occasional evenings and weekends for community events when required; occasional overtime may be required.
• Drive a company vehicle when required and eligible to do so.

Benefits

• Competitive wage.
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED