Assets Protection Team Leader

Target • Pittsburgh, PA

12d • $22 - $37 • Onsite

About The Position

The Assets Protection Team Leader helps protect Target’s guests, team members, brand, and profitable sales by supporting security, safety, crisis response, crowd management, theft prevention, and shortage reduction. The role partners with store leaders, law enforcement, and other retail partners to address security risks and support product availability and a positive guest experience.

The Team Leader leads and develops hourly team members, sets and communicates priorities, supports staffing and performance management, and trains teams on security, safety, and operational shortage practices. The role identifies and resolves external theft incidents, conducts apprehensions in accordance with company policy, and initiates or resolves internal investigations as directed. It also supports merchandise protection strategies and budgets, monitors store trends and outcomes, and responds to in-store emergencies and safety incidents.

This is a full-time role, although weekly hours are not guaranteed to reach 40 and may fluctuate according to business needs. The schedule varies to meet guest and business needs and may include early morning or overnight shifts, evenings, closing shifts, weekends, holidays, and peak shopping periods.

Requirements

• Must be at least 18 years old.
• High school degree or equivalent.
• Meet applicable state or local licensure and other legal requirements for the position.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to climb ladders and apprehend subjects in accordance with company policy.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 40 pounds without additional assistance.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.
• Ability to work a flexible schedule, including nights, weekends, holidays, closing shifts, and other peak shopping times; reliable and prompt attendance is necessary.

Nice To Haves

• Previous retail and/or loss prevention experience is preferred, but not required.

Responsibilities

• Deliver Target’s guest experience commitments and ensure team members understand, are trained on, and consistently meet those commitments.
• Observe team performance, provide feedback, recognize strong performance, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and the guest experience.
• Support store sales and profitability by helping ensure products are in stock and available to guests, and by welcoming and engaging guests.
• Influence and validate physical security and safety processes, participate in emergency responses, and create security plans for in-store events.
• Educate teams on emergency preparedness, physical security, and operational shortage priorities.
• Develop, coach, lead, and train team members; support onboarding and close knowledge and skill gaps.
• Anticipate staffing needs, support talent planning, and help establish clear expectations and performance management.
• Identify theft and shortage trends and risks, and develop tactics with store leaders to reduce shortage and support profitable sales.
• Develop team schedules and adjust them based on security and theft trends, with leader validation.
• Prevent, identify, investigate, and resolve external theft incidents; conduct apprehensions in accordance with policy and procedures.
• Initiate, investigate, and resolve internal investigations as directed by the AP leader in the market or the direct leader.
• Educate store leadership on merchandise protection best practices and audit execution.
• Implement and follow up on operational changes directed by the direct leader.
• Order merchandise protection devices, manage the allocated budget, and follow merchandise protection guidance.
• Communicate Assets Protection priorities to the team, peers, and leadership; build trust and accountability with the leader and Store Director.
• Maintain relationships with district and store leaders, law enforcement, and other internal and external partners.
• Collaborate with retail partners to analyze industry trends and enhance security for guests and team members.
• Evaluate and recommend candidates for open positions and develop a guest-centric team under the direct leader’s direction.
• Model ethical conduct, compliance, inclusivity, and accountability; maintain required training and hold team members to expectations.
• Serve as a first responder for in-store safety incidents and execute Target procedures and best practices.
• Model safe behaviors, identify and correct hazards with store leaders, assist with incident response, and report and investigate injuries promptly and accurately.
• Execute safety program routines such as monthly safety meetings and observations.
• Participate in legal proceedings as necessary to represent Target’s interests.
• Model physical security processes and support merchandise protection strategies across the store.
• Address store needs, including emergencies and regulatory visits, and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED