Asset Protection Supervisor - Outlet, Full Time - Upper West Side

Macy's•New York, NY

8d•Onsite

About The Position

The Asset Protection Supervisor (APS) supports Asset Protection Management in leading the implementation and execution of asset protection programs. The role leads internal and external investigations, executes shortage control and safety programs, and promotes shortage and safety awareness using available tools and resources. The APS trains, develops, and coaches Asset Protection Associates to ensure they follow policies and procedures related to external apprehensions, record retention, shortage control, and safety. The supervisor is expected to act with integrity, humanity, and respect, and to model Customer First, Always behavior through asset protection and responsible stewardship of time and resources. The APS supervises internal investigations and the external protection program, communicates safety and shortage action plans with Store Leadership, maintains positive relationships and open communication across Asset Protection and store teams, and maintains building security, including opening and closing the building when appropriate.

Requirements

High school diploma or equivalent.
1–2 years of direct experience.
Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
Resourceful self-starter who can work independently and as part of a team, and adapt quickly to changing priorities.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Must satisfy licensing requirements where required by state or local jurisdiction.
Ability to apprehend shoplifters.
Ability to stand and walk around the store or department for prolonged periods; occasionally reach above eye level, stoop, kneel, or crouch; remain for long periods in enclosed surveillance areas; and frequently lift or move up to 30 pounds.

Responsibilities

Supervise internal investigations and the external protection program, ensuring staff follow policies and procedures for apprehensions, CCTV use, and record retention.
Communicate safety and shortage action plans and programs in conjunction with Store Leadership.
Develop and maintain positive relationships and open communication among Asset Protection, Store Leadership, Store Associates, Central, and peer Asset Protection teams.
Maintain building security and open or close the building when appropriate.
Train, develop, and coach Asset Protection Associates on relevant policies and programs.