Asset Protection Supervisor - Outlet, Full Time - Livermore

Macy's•Livermore, CA

5d•Onsite

About The Position

The Asset Protection Supervisor supports Asset Protection Management in leading the implementation and execution of asset protection programs. This includes leading internal and external investigations, executing shortage control and safety programs, and promoting shortage and safety awareness using available tools and resources. The supervisor trains, develops, and coaches Asset Protection Associates to ensure compliance with policies and procedures related to external apprehensions, record retention, shortage control, and safety. The role requires acting with integrity, humanity, and respect, and modeling Customer First, Always behavior through asset protection and responsible stewardship of time and resources.

Requirements

High school diploma or equivalent.
1–2 years of direct experience.
Strong interpersonal skills and a demonstrated ability to communicate and share information with diverse groups of customers and peers.
Resourceful self-starter who can work independently and as part of a team and adapt quickly to changing priorities.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Must satisfy licensing requirements when required by state or local jurisdiction.
Ability to apprehend shoplifters.
Ability to sustain long periods in enclosed surveillance areas.

Responsibilities

Supervise internal investigations and the external protection program, ensuring staff follow policies and procedures for apprehensions, CCTV usage, and record retention.
Communicate safety and shortage action plans and programs in conjunction with Store Leadership.
Develop and maintain positive relationships and open communication among Asset Protection, Store Leadership, Store Associates, Central, and peer Asset Protection teams.
Maintain building security and open and close the building when appropriate.
Train, develop, and coach Asset Protection Associates.