Full-Time Keyholder - Upper West Side

Rothy's•New York, NY

4d•$21 - $23•Onsite

About The Position

The Keyholder helps bring Rothy’s company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. The role models exceptional customer experiences, coaches team members in the moment, and upholds operational excellence. As part of the leadership team, the Keyholder may serve as Manager on Duty, ensuring the store reflects brand standards and values in every interaction. Rothy’s Stores team members provide expert knowledge of the fit, wear, and sizing of the company’s shoes, along with attentive customer service that builds lasting brand loyalty. The role supports a welcoming, inclusive team and personalized customer experiences. The position is based in Rothy’s Upper West Side store in New York City. Availability for at least 40 hours per week is required, including peak business days, holidays, and evening and opening shifts. Pay is $21.00–$23.00 per hour, with possible additional discretionary bonuses or incentives and a comprehensive benefits package.

Requirements

Must be 18 years of age or older.
1–2 years of retail or customer service experience, ideally with some leadership responsibility.
Proven ability to connect with customers and deliver exceptional service.
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
Desire to grow leadership skills.
Ability to stand and walk for an entire shift.
Ability to lift, push, carry, or otherwise move up to 25 lbs.
Ability to frequently bend, reach, and stretch, and safely use ladders and step stools.
Ability to uphold Rothy’s Experience by following the dress code, including wearing Rothy’s shoes during every shift.
Availability to work a minimum of 40 hours per week, including Fridays, Saturdays, Sundays, holidays, and evening and opening shifts.

Responsibilities

Lead and model Rothy’s Experience on the sales floor through exceptional service and selling, coaching team members to uphold brand standards.
Drive personal and team sales results by delivering the Rothy’s Experience and supporting teammates through coaching and team selling.
Build lasting customer relationships through strong clienteling practices.
Assist with in-store events and activations that engage the local community, support brand awareness, and drive sales.
Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
Own assigned areas of responsibility through the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership.