Seasonal Retail Ambassador - Upper West Side

Rothy's•New York, NY

2d•$19 - $19•Onsite

About The Position

Rothy’s is hiring a Seasonal Retail Ambassador for its Upper West Side store in New York City. The Retail Ambassador represents the brand on the sales floor, delivers exceptional customer experiences, and embodies company values in every interaction. The role focuses primarily on building meaningful customer connections and driving sales through service, while also supporting limited operational tasks so the store remains well-maintained and runs smoothly. The Stores team provides expert guidance on the fit, wear, and sizing of Rothy’s shoes, shares product knowledge, and delivers customer service intended to build lasting brand loyalty. Retail Ambassadors help create a welcoming, inclusive, and service-driven store culture through collaboration and customer-focused interactions. The position requires availability for at least 16 hours per week according to one of the stated peak-day schedules. Pay is $19.00 per hour. The role may be eligible for additional discretionary bonuses or incentives and a comprehensive benefits package.

Requirements

Be at least 18 years of age.
Have strong communication skills and the ability to build genuine customer connections.
Have a passion for service and the drive to achieve personal and team sales goals.
Be willing to support operational tasks as part of the team.
Be available to work at least 16 hours per week, either 3 peak days (Friday, Saturday, Sunday, and holidays) or 2 peak days plus 2 non-peak days (Monday through Thursday).
Be able to stand and walk for an entire shift.
Be able to lift, push, carry, or otherwise move up to 25 lbs.
Be able to frequently bend, reach, and stretch, and safely use ladders and step stools.
Follow Rothy’s dress code, including wearing Rothy’s shoes during every shift.

Nice To Haves

Previous retail or customer service experience is preferred.

Responsibilities

Deliver the Rothy’s Experience to every customer through presentation, communication, and product expertise.
Drive personal sales and results and contribute to team goals.
Build lasting customer relationships through clienteling practices.
Contribute to a positive, inclusive, service-driven store culture by modeling collaborative, team-focused behavior.
Complete assigned daily operational responsibilities, including stock replenishment, visual merchandising support, and store organization and cleanliness.
Follow store operations, policies, established procedures, and SOPs to support operational excellence and compliance.