Asset Protection & Safety Lead

Carvana•Hoffman Estates, IL

4d•$60,000 - $65,000•Onsite

About The Position

The Asset Protection & Safety Lead is a Functional Lead on Carvana’s Safe and Secure Team, responsible for executing security and safety programs and processes at headquarters facilities to protect team members and company assets. The role directly supervises Safe & Secure Associates who support front-desk operations, serving employees, vendors, and visitors. It provides day-to-day leadership, training, coaching, and performance oversight, while representing Carvana to internal and external partners. The position leads site incident management and preparedness, supports compliance with applicable safety requirements, oversees security technology and related processes, and monitors incident reporting and follow-up. The Lead also manages visitor and vendor check-in processes, conducts facility risk assessments, coordinates with Safe and Secure Operations Center leadership when needed, and ensures adequate staffing and accountability. The role is salaried and onsite during business hours, which may occasionally exceed 40 hours per week; occasional availability outside traditional business hours is also required.

Requirements

High school diploma or equivalent.
At least 3 years of experience in physical security operations and/or loss prevention.
At least 1 year of experience directly supervising or managing a team.
Demonstrated ability to coach team members to deliver consistent, high-quality customer service.
Experience working and communicating effectively with diverse stakeholders in a rapidly changing, fast-growth environment with tight deadlines.
Ability to take initiative in a constantly changing environment while maintaining flexibility and a collaborative attitude.
Excellent verbal and written communication skills.
Ability to help create, develop, and implement process improvements.
Crisis management leadership experience.
Valid driver’s license and an insurable driving record as determined by the DMV.
Ability to read, write, speak, and understand English.
Must pass a complete background check; the position is not eligible for visa sponsorship.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
Experience with project management software.
Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

Oversee assigned team members’ day-to-day activities, assess strengths and areas for improvement, and determine steps to improve performance.
Identify and evaluate trends and outcomes, and develop plans to accomplish team tasks and objectives.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Create a team environment that promotes positive communication, cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, goals, and other relevant information to team members and stakeholders.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Recruit, select, orient, and train employees.
Reinforce and monitor progress toward team goals.
Support leadership and participate in implementing team and department initiatives and strategies.
Escalate significant high-risk issues to senior management and recommend actions to protect teams and maintain business operations.
Monitor associate safety and develop solutions that meet local, state, and federal requirements.
Implement, execute, and directly lead the Incident Management program at headquarters locations.
Plan and lead site incident management, building sustainable awareness and preparedness, and facilitate during emergencies.
Lead processes for Safe & Secure technology at headquarters, ensuring equipment functions properly and addressing issues related to badge access, server-room controls, monitoring alerts, and program health.
Ensure incidents are recorded properly and system information is accurate and actionable; conduct after-action reviews to identify root causes and recommend improvements to the Manager, Corporate Security.
Implement and monitor visitor and vendor check-in processes, including regular team-member training and coaching.
Implement and conduct risk assessments of headquarters facilities.
Work with Safe and Secure Operations Center leadership to provide support when business needs require.
Assign work and hold team members accountable for expectations and deliverables.
Ensure appropriate team staffing to meet relevant KPIs and goals.
Be available onsite during business hours, which may occasionally exceed 40 hours per week, and occasionally outside traditional business hours as needed.
Perform other duties as assigned.