Asset Protection and Safety Lead

Carvana • Bessemer, AL

1d • $60,000 - $65,000 • Onsite

About The Position

The Asset Protection and Safety Lead is a Functional Lead on Carvana’s Safe and Secure Team, responsible for protecting team members and assets at headquarters facilities. The role directly supervises Safe & Secure Associates who work at front desks, overseeing their daily activities, training, coaching, and performance. The Lead represents Carvana in routine interactions with internal and external partners and helps maintain effective security and safety policies and processes.

The position leads incident management, facility risk assessments, visitor and vendor check-in procedures, and the operation of Safe & Secure technology at headquarters. This includes ensuring equipment and access controls function properly, incident records are accurate and actionable, and after-action reviews identify root causes and opportunities for improvement. The Lead ensures safety practices meet applicable local, state, and federal requirements, escalates significant risks, and supports Safe and Secure Operations Center leadership when business needs require. The role is full-time, salaried, and requires onsite availability during business hours, which may occasionally exceed 40 hours per week, as well as occasional availability outside traditional business hours.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in physical security operations and/or loss prevention.
• At least 1 year of direct team supervision or management experience.
• Demonstrated ability to coach team members to deliver consistent, high-quality customer service.
• Experience working and communicating effectively with diverse stakeholders in a fast-changing, rapid-growth environment with tight deadlines.
• Demonstrated initiative, flexibility, and a collaborative attitude in a constantly changing work environment.
• Excellent verbal and written communication skills.
• Ability to help create, develop, and implement process improvements.
• Crisis management leadership experience.
• Valid driver’s license and an insurable driving record, as determined by DMV requirements.
• Ability to read, write, speak, and understand English.
• Must pass a complete background check; the role is not eligible for visa sponsorship.

Nice To Haves

• Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
• Experience with project management software.
• Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

• Oversee the assigned team’s day-to-day activities, assess strengths and weaknesses, and identify and pursue opportunities for improvement.
• Evaluate trends and outcomes and develop plans to accomplish team tasks and objectives.
• Coach, develop, and manage team performance; provide timely feedback and demonstrate desired skills and behaviors.
• Create a positive work environment that promotes communication, team cohesion, and adherence to Carvana’s values.
• Communicate expectations, performance measures, goals, and other relevant information to team members and stakeholders.
• Prevent and resolve conflicts among team members.
• Monitor adherence to systems, policies, procedures, and performance standards.
• Recruit, select, orient, and train employees.
• Reinforce progress toward team goals and hold team members accountable for expectations and deliverables.
• Support leadership and participate in implementing team and department initiatives and strategies.
• Escalate significant high-risk issues to senior management and recommend measures to support safety and continued business operations.
• Monitor safety and develop solutions that comply with local, state, and federal requirements.
• Implement, execute, and directly lead the Incident Management program at headquarters locations; plan and lead site preparedness and facilitate during emergencies.
• Lead processes related to Safe & Secure technology at headquarters, including equipment functionality, badge access, server room controls, monitoring alerts, and program health.
• Ensure incidents are properly recorded and system information is accurate and actionable; conduct after-action reviews, identify root causes, and recommend improvements to the Manager, Corporate Security.
• Implement and monitor visitor and vendor check-in processes and train and coach team members on them.
• Implement and conduct risk assessments of headquarters facilities.
• Work with Safe and Secure Operations Center leadership to provide support when business needs require.
• Maintain appropriate staffing levels to meet relevant KPIs and goals.
• Be available onsite during business hours, which may occasionally exceed 40 hours per week, and occasionally outside traditional business hours as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payment perks.
• Vehicle discounts.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• High-performance company culture with opportunities to learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED