Asset Protection and Safety Lead

Carvana•San Antonio, TX

1d•$60,000 - $65,000•Onsite

About The Position

The Asset Protection and Safety Lead is a Functional Lead on Carvana’s Safe and Secure Team, responsible for executing safety and security programs at company headquarters facilities. The role directly supervises Safe & Secure Associates who serve as the front-desk point of contact for employees, vendors, and visitors. The lead oversees daily work, training, coaching, performance, staffing, and adherence to protocols, policies, and standards, while representing Carvana in interactions with internal and external partners. The position leads incident management and facility safety efforts, including emergency preparedness, risk assessments, incident documentation and after-action reviews, and compliance with local, state, and federal requirements. It also oversees Safe & Secure technology and processes such as badge access, server-room controls, and monitoring alerts, and maintains visitor and vendor check-in procedures. The role is based at headquarters and requires onsite availability during business hours, which may occasionally exceed 40 hours per week, as well as occasional availability outside traditional business hours.

Requirements

High school diploma or equivalent.
At least 3 years of experience in physical security operations and/or loss prevention.
At least 1 year of direct team supervision or management experience.
Demonstrated ability to coach team members to deliver a consistent, high-quality customer service experience.
Experience working closely and communicating effectively with diverse stakeholders in a rapidly changing, high-growth environment with tight deadlines.
Ability to take initiative in a changing work environment while remaining flexible and collaborative.
Excellent verbal and written communication skills.
Ability to help create, develop, and implement process improvements.
Crisis management leadership experience.
Valid driver’s license and an insurable driving record as determined by DMV requirements.
Ability to read, write, speak, and understand English.
Must pass a complete background check.
Not eligible for visa sponsorship.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
Experience with project management software.
Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

Oversee the assigned team’s day-to-day activities, identify strengths and weaknesses, and determine improvement opportunities and actions.
Evaluate trends and outcomes and develop plans to accomplish team tasks and objectives.
Coach, develop, and manage team performance; provide timely feedback and demonstrate desired skills and behaviors.
Create a team environment that encourages positive communication, cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, goals, and other relevant information clearly to team members and stakeholders.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Recruit, select, orient, and train employees; ensure appropriate staffing to meet relevant KPIs and goals.
Reinforce progress toward team goals and hold team members accountable for expectations and deliverables.
Support leadership and participate in implementing team and department initiatives and strategies.
Escalate significant high-risk issues to senior-level management and recommend measures to protect teams and maintain business operations.
Monitor associate safety and develop solutions that meet local, state, and federal requirements.
Implement, execute, and directly lead the Incident Management program at headquarters locations.
Plan and lead the site Incident Management Program, promoting sustained awareness and effective preparedness, and facilitate during emergencies.
Lead processes involving Safe & Secure technology at headquarters, ensuring equipment functions properly and issues are addressed, including badge access, server-room controls, and monitoring alerts.
Ensure incidents are properly recorded and system information is accurate and actionable; conduct after-action reviews to identify root causes and recommend improvements to the Manager, Corporate Security.
Implement and monitor visitor and vendor check-in processes and train and coach team members on them.
Implement and conduct risk assessments of headquarters facilities.
Work with Safe and Secure Operations Center leadership to provide support when business needs require.
Be onsite during business hours, which may occasionally exceed 40 hours per week, and be available outside traditional business hours when needed.
Perform other duties as assigned.