Asset Protection and Safety Lead

Carvana•West Memphis, AR

1d•$60,000 - $65,000•Onsite

About The Position

The Asset Protection and Safety Lead is a Functional Lead on Carvana’s Safe and Secure Team, responsible for executing security and safety programs and processes at headquarters facilities to protect team members and company assets. The Lead directly supervises Safe & Secure Associates, who serve as the front-desk representatives to employees, vendors, and visitors. Responsibilities include managing daily team activities, training and coaching Associates on protocols and procedures, maintaining performance standards, and representing Carvana in routine meetings and interactions with internal and external partners. The role leads incident management and preparedness at headquarters, oversees safety compliance and facility risk assessments, and manages processes related to Safe & Secure technology, including badge access, server-room controls, monitoring alerts, and equipment functionality. The Lead ensures incidents are accurately recorded, conducts after-action reviews, and recommends improvements to the Manager, Corporate Security. The position is full-time, salaried, and onsite during business hours, which may occasionally exceed 40 hours per week. Occasional availability outside traditional business hours may also be required.

Requirements

High school diploma or equivalent.
At least 3 years of experience in physical security operations and/or loss prevention.
At least 1 year of experience directly supervising or managing a team.
Demonstrated ability to coach team members to provide consistent, high-quality customer service.
Experience working closely and communicating effectively with diverse stakeholders in a rapidly changing, high-growth environment with tight deadlines.
Ability to take initiative in a constantly changing work environment while maintaining flexibility and a collaborative attitude.
Excellent verbal and written communication skills.
Ability to help create, develop, and implement process improvements.
Crisis management leadership experience.
Valid driver’s license and an insurable driving record, as determined by DMV requirements.
Ability to read, write, speak, and understand English.
Must pass a complete background check.
Not eligible for visa sponsorship.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
Experience with project management software.
Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

Oversee assigned team members’ day-to-day activities, assess strengths and weaknesses, identify opportunities, and determine improvement steps.
Evaluate trends and outcomes and develop plans to accomplish team tasks and objectives.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills and behaviors.
Create a positive work environment that promotes communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, goals, and relevant information to team members and stakeholders.
Prevent and resolve conflict among team members.
Monitor compliance with systems, policies, procedures, and performance standards.
Recruit, select, orient, and train employees.
Reinforce team progress toward goals and hold team members accountable for expectations and deliverables.
Support leadership and participate in implementing team and department initiatives and strategies.
Escalate significant high-risk issues to senior management and recommend actions to protect teams and maintain business operations.
Monitor associate safety and develop solutions that meet local, state, and federal requirements.
Implement, execute, and directly lead the Incident Management program at headquarters locations.
Plan and lead site incident management, awareness, and preparedness; serve as a key facilitator during emergencies.
Lead processes for Safe & Secure technology at headquarters, ensuring equipment functions and issues are addressed, and overseeing badge access, server-room controls, monitoring alerts, and program health.
Ensure incidents are properly recorded and system information is accurate and actionable; conduct after-action reviews to identify root causes and recommend improvements to the Manager, Corporate Security.
Implement and monitor visitor and vendor check-in processes and provide team training and coaching.
Implement and conduct risk assessments of headquarters facilities.
Work with Safe and Secure Operations Center leadership to provide support when business needs require.
Ensure staffing levels meet relevant KPIs and goals.
Be available and onsite during business hours, which may occasionally exceed 40 hours per week, and occasionally be available outside traditional business hours as needed.
Perform other duties as assigned.