Asset Protection & Safety Lead

Carvana•University Park, IL

9d•$50,000 - $62,000•Onsite

About The Position

As a Functional Lead on Carvana’s Safe and Secure Team, you will oversee programs and processes at the company’s headquarters to protect team members and assets. You will directly supervise Safe & Secure Associates, who serve as the face of Carvana to employees, vendors, and visitors, by managing their day-to-day work, training and coaching them on protocols, and maintaining high performance. You will represent Carvana in routine meetings and daily work with internal and external partners, and help develop and maintain effective security and safety policies. The role requires demonstrating desired behaviors, providing timely and actionable feedback, and motivating the team to balance urgency and quality. The position includes leading incident management at headquarters, supporting emergency preparedness, overseeing safety and security technology and access-control processes, maintaining accurate incident records, conducting after-action reviews and facility risk assessments, and ensuring compliance with local, state, and federal requirements. The role is onsite during business hours, which may occasionally exceed 40 hours per week, and may require availability outside traditional business hours as needed.

Requirements

High school diploma or equivalent.
At least 3 years of experience in physical security operations and/or loss prevention.
At least 1 year of direct team supervision or management experience.
Demonstrated ability to coach team members to provide consistent, high-quality customer service.
Experience working and communicating effectively with diverse stakeholders in a rapidly changing, high-growth environment with tight deadlines.
Ability to take initiative in a constantly changing environment while remaining flexible and collaborative.
Excellent verbal and written communication skills.
Ability to help create, develop, and implement process improvements.
Crisis management leadership experience.
Valid driver’s license and an insurable driving record as determined by DMV requirements.
Ability to read, write, speak, and understand English.
Must pass a complete background check.
Not eligible for visa sponsorship.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
Experience with project management software.
Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

Oversee the assigned team’s day-to-day activities, assess strengths and weaknesses, identify opportunities, and determine improvement steps.
Identify and evaluate trends and outcomes, and develop plans to accomplish team tasks and objectives.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Create a work environment that supports positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, goals, and relevant information clearly to team members and stakeholders.
Prevent and resolve conflict among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Recruit, select, orient, and train employees.
Reinforce and monitor progress toward team goals.
Support leadership and participate in implementing and executing team and department initiatives and strategies.
Escalate significant high-risk issues to senior management and recommend actions to protect teams and maintain business operations.
Monitor associate safety and develop solutions that meet local, state, and federal requirements.
Implement, execute, and directly lead the Incident Management program at headquarters locations.
Plan and lead the site Incident Management program, promote awareness and preparedness, and facilitate during emergencies.
Lead processes related to Safe & Secure technology at headquarters, ensure equipment functions properly, address issues, and maintain badge access, server room controls, monitoring alerts, and overall program health.
Ensure incidents are recorded and system information is accurate and actionable; conduct after-action reviews to identify root causes and recommend improvements to the Manager, Corporate Security.
Implement and monitor visitor and vendor check-in processes and train and coach team members on them.
Implement and conduct risk assessments of headquarters facilities.
Work with Safe and Secure Operations Center leadership to provide support when business needs require.
Assign work and hold team members accountable for expectations and deliverables.
Ensure appropriate staffing to meet relevant KPIs and goals.
Be onsite and available during business hours, which may occasionally exceed 40 hours per week, and occasionally be available outside traditional business hours as needed.
Perform other duties as assigned.