Asset Protection & Safety Lead

Carvana•Hoffman Estates, IL

3d•Onsite

About The Position

As a Functional Lead on Carvana’s Safe and Secure Team, this role helps execute safety and security programs and processes at company headquarters facilities to protect team members and assets. The lead directly supervises Safe & Secure Associates who serve as the front-desk representatives to employees, vendors, and visitors. The role includes oversight of their daily work, training and coaching on protocols, and maintaining performance standards. The lead also represents Carvana in routine interactions with internal and external partners. The position focuses on developing and maintaining effective security and safety policies, communicating expectations, giving actionable feedback, and motivating the team to balance urgency with quality. Responsibilities span team leadership, incident management, emergency preparedness, facility risk assessment, visitor and vendor processes, and the operation of security technology. The position is full-time and salaried, requires working onsite during business hours that may occasionally exceed 40 hours per week, and may require availability outside traditional business hours as needed.

Requirements

High school diploma or equivalent.
At least 3 years of experience in physical security operations and/or loss prevention.
At least 1 year of direct team supervision or management experience.
Demonstrated ability to coach team members to deliver consistent, high-quality customer service.
Experience working closely and communicating effectively with diverse stakeholders in a fast-changing, rapid-growth environment with tight deadlines.
Ability to take initiative in a constantly changing work environment while maintaining flexibility and a collaborative attitude.
Excellent verbal and written communication skills.
Ability to help create, develop, and implement process improvements.
Crisis management leadership experience.
Valid driver’s license and an insurable driving record, as determined by DMV requirements.
Ability to read, write, speak, and understand English.
Must pass a complete background check.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
Experience with project management software.
Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

Oversee the assigned team’s day-to-day activities, identify strengths and weaknesses, and determine opportunities and steps for improvement.
Evaluate trends and outcomes and develop plans to accomplish team tasks and objectives.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Create a positive team environment that supports communication, cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members and relevant stakeholders.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Recruit, select, orient, and train employees; reinforce progress toward team goals.
Support leadership and participate in implementing team and department initiatives and strategies.
Escalate significant high-risk issues to senior management and provide recommendations to protect team members and maintain business operations.
Monitor associate safety and develop solutions that meet local, state, and federal requirements.
Implement, execute, and lead the Incident Management Program at headquarters locations; plan site preparedness and facilitate during emergencies.
Lead processes for Safe & Secure technology at headquarters, ensuring equipment functions and issues are addressed, including badge access, server-room controls, monitoring alerts, and program health.
Ensure incidents are properly recorded and system information is accurate and actionable.
Conduct after-action reviews to identify root causes of safety incidents and recommend improvements to the Manager, Corporate Security.
Implement and monitor visitor and vendor check-in processes and train and coach team members on them.
Conduct risk assessments of headquarters facilities.
Work with Safe and Secure Operations Center leadership to provide support when business needs require.
Assign work and hold team members accountable for expectations and deliverables.
Ensure appropriate staffing levels to meet relevant KPIs and goals.
Be available and onsite during business hours, which may occasionally exceed 40 hours per week, and occasionally outside traditional business hours as needed.
Perform other duties as assigned.