Asset Protection and Safety Lead

Carvana • Akron, NY

1d • $60,000 - $65,000 • Onsite

About The Position

The Asset Protection and Safety Lead is a Functional Lead on Carvana’s Safe and Secure Team, responsible for executing safety and security programs and processes at company headquarters facilities. The role directly supervises Safe & Secure Associates, who serve as the front-desk representatives to employees, vendors, and visitors. It provides day-to-day direction, training, coaching, and performance management while promoting effective security and safety policies and high-quality service.

The lead represents Carvana in routine interactions with internal and external partners and helps ensure team members and assets are protected. The position oversees incident management, facility risk assessments, visitor and vendor check-in procedures, and the technology and processes supporting headquarters security, including badge access, server-room controls, and monitoring alerts. The role also supports Safe and Secure Operations Center leadership when business needs require.

This is a full-time salaried position. The employee must be onsite during business hours, which may occasionally exceed 40 hours per week, and may occasionally need to be available outside traditional business hours.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in physical security operations and/or loss prevention.
• At least 1 year of direct team supervision or management experience.
• Demonstrated ability to coach team members to deliver consistent, high-quality customer service.
• Experience working closely and communicating effectively with diverse stakeholders in a fast-changing, rapid-growth environment with tight deadlines.
• Demonstrated initiative, flexibility, and a collaborative attitude in a constantly changing work environment.
• Excellent verbal and written communication skills.
• Ability to help create, develop, and implement process improvements.
• Crisis management leadership experience.
• Valid driver’s license and an insurable driving record, as determined by DMV requirements.
• Ability to read, write, speak, and understand English.
• Must pass a complete background check.
• Not eligible for visa sponsorship.

Nice To Haves

• Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
• Experience with project management software.
• Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

• Oversee the assigned team’s day-to-day activities, identify strengths and weaknesses, and determine improvement opportunities and appropriate actions.
• Evaluate trends and outcomes and develop plans to accomplish team tasks and objectives.
• Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
• Create a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s Values.
• Communicate expectations, performance measures, and goals clearly to team members.
• Prevent and resolve conflicts among team members.
• Monitor adherence to systems, policies, procedures, and performance standards.
• Recruit, select, orient, and train employees.
• Reinforce and monitor progress toward team goals.
• Communicate information promptly and effectively to relevant teams and stakeholders.
• Support leadership and participate in implementing team and department initiatives and strategies.
• Escalate significant high-risk issues to senior management and provide recommendations to support team safety and business operations.
• Monitor associate safety and develop solutions that meet local, state, and federal requirements.
• Implement, execute, and directly lead the Incident Management program at headquarters locations.
• Plan and lead the site Incident Management Program, building awareness and preparedness, and facilitate during emergencies.
• Lead processes related to Safe & Secure technology at headquarters locations; ensure equipment functions properly and address issues involving badge access, server-room controls, monitoring alerts, and program health.
• Ensure incidents are properly recorded and system information is accurate and actionable; conduct after-action reviews to identify root causes and recommend improvements to the Manager, Corporate Security.
• Implement and monitor visitor and vendor check-in processes and train and coach team members on them.
• Implement and conduct risk assessments of headquarters facilities.
• Work with Safe and Secure Operations Center leadership to provide support when business needs require.
• Assign work and hold team members accountable for expectations and deliverables.
• Ensure appropriate staffing to meet relevant KPIs and goals.
• Be onsite during business hours, which may occasionally exceed 40 hours per week, and occasionally be available outside traditional business hours as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and benefits for pets.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Company culture focused on high performance, learning, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED