Asset Protection & Safety Lead

Carvana•Belton, MO

17h•$60,000 - $65,000•Onsite

About The Position

The Asset Protection & Safety Lead is a Functional Lead on Carvana’s Safe and Secure Team, responsible for executing security and safety programs at headquarters facilities to protect team members and company assets. The role directly supervises Safe & Secure Associates who staff front desks, overseeing their daily activities and providing training, coaching, and performance management. The Lead represents Carvana in routine interactions with internal and external partners and works to maintain effective security and safety policies. The position leads incident management at HQ locations, facilitates emergency preparedness and response, and oversees Safe & Secure technology and processes, including badge access, server room controls, monitoring alerts, and program health. It also manages visitor and vendor check-in processes, conducts facility risk assessments, ensures incidents are documented and reviewed, and recommends improvements. The role is onsite during business hours, which may occasionally exceed 40 hours per week, and may require availability outside traditional business hours.

Requirements

High school diploma or equivalent.
At least 3 years of experience in physical security operations and/or loss prevention.
At least 1 year of direct team supervision or management experience.
Demonstrated ability to coach team members to deliver consistent, high-quality customer service.
Experience working closely and communicating effectively with diverse stakeholders in a rapidly changing, high-growth environment with tight deadlines.
Demonstrated initiative, flexibility, and a collaborative attitude in a constantly changing work environment.
Excellent verbal and written communication skills.
Ability to help create, develop, and implement process improvements.
Crisis management leadership experience.
Valid driver’s license and an insurable DMV record required.
Ability to read, write, speak, and understand English.
Successful completion of a background check is required.
This role is not eligible for visa sponsorship.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
Experience with project management software.
Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

Oversee the assigned team’s day-to-day activities, identify strengths and weaknesses, and determine opportunities and steps for improvement.
Evaluate trends and outcomes and develop plans to accomplish team tasks and objectives.
Coach, develop, and manage team performance; provide actionable feedback and model desired skills.
Create a work environment that promotes positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, goals, and other relevant information to team members and stakeholders.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Recruit, select, orient, and train employees.
Reinforce and monitor progress toward team goals.
Support leadership and participate in implementing team and department initiatives and strategies.
Escalate significant high-risk issues to senior-level management and recommend actions to protect teams and maintain business operations.
Monitor associate safety and develop solutions that meet local, state, and federal requirements.
Implement, execute, and directly lead the Incident Management program at headquarters locations.
Plan and lead the site Incident Management Program, maintaining awareness and emergency preparedness and facilitating during emergencies.
Direct processes for Safe & Secure technology at headquarters, ensuring equipment functions and issues are addressed, and overseeing badge access, server room controls, monitoring alerts, and program health.
Ensure incidents are properly recorded and system information is accurate and actionable; conduct after-action reviews to identify root causes and recommend improvements to the Manager, Corporate Security.
Implement and monitor visitor and vendor check-in processes and provide regular team training and coaching.
Implement and conduct risk assessments of headquarters facilities.
Work with Safe and Secure Operations Center leadership to provide support when business needs require it.
Assign work and hold team members accountable for expectations and deliverables.
Ensure appropriate staffing to meet relevant KPIs and goals.
Be available and onsite during business hours, which may occasionally exceed 40 hours per week, and occasionally outside traditional business hours as needed.
Perform other duties as assigned.