Asset Protection & Safety Associate I/II - 1st Shift

Carvana•Chesterfield, VA

1d•Onsite

About The Position

The Asset Protection & Safety Associate is an hourly, boots-on-the-ground member of Carvana’s Safe & Secure team, responsible for protecting associates, customers, vehicles, and site operations. The role includes serving as the face of Carvana at the gate, monitoring site activity, managing access and vehicle movement, identifying safety hazards, and helping keep the facility operational in all weather conditions. The position reports to a Safe & Secure Functional Lead or Manager. Associates use the Unified Security Platform to monitor cameras, review footage, and investigate intrusion alerts; operate the Safe & Secure App and RFID technology to enforce ingress and egress procedures; manage and document vehicle movement through Inspection Center gates; and use mobile rover technology and handheld scanners to track inventory. The role also includes emergency response, safety audits, weather-related tasks such as snow removal and heat-safety protocols, vehicle location research, and accurate reporting to leadership. This is a full-time hourly position with a stated pay rate of $18 per hour. The listed schedule is 10 a.m.–6:30 p.m., Tuesday through Saturday, with open availability highly preferred. The facility operates 24/7, and gates must be manned at all times.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
A track record of sound decision-making in a complex, fast-moving environment.
Ability to build strong working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict in a positive, productive way.
Ability to read, write, speak, and understand English.
Must be at least 18 years old.
Ability to lift up to 60 pounds independently and carry and transport up to 60 pounds up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in conditions that may be cold, hot, noisy, wet, or exposed to vehicle-maintenance fumes or odors.
Excellent visual acuity and manual dexterity.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to drive frequently and perform computer data entry.
Must adhere to regular and predictable attendance.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention and/or response plans.

Responsibilities

Provide service-first interactions and represent Carvana at the gate to associates, vendors, and visitors.
Communicate clearly and calmly, listen actively, and help de-escalate conflicts.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
Operate the Safe & Secure App and RFID technology to enforce ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Respond to emergencies using established protocols; maintain first aid, CPR, and AED training and certification.
Perform weather-related operational tasks, including snow removal and heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safe practices.
Scan vehicles using mobile rover technology and handheld scanners to support accurate inventory tracking.
Walk to restricted or hard-to-access areas of the lot as needed.
Research vehicle locations and provide accurate, detailed reports to leadership.
Maintain regular and predictable attendance.