Asset Protection & Safety Associate I/II - 1st Shift

Carvana•Framingham, MA

6d•Onsite

About The Position

The Asset Protection & Safety Associate works on Carvana’s Safe & Secure team to protect associates, customers, and vehicles at a Carvana location. This is a hands-on, onsite role that includes gate operations, vehicle scanning, safety audits, site upkeep, and responding to safety or security concerns in varying weather conditions. The position is hourly and reports to a Safe & Secure Functional Lead or Manager. The associate serves as a point of contact for associates, vendors, and visitors; monitors cameras and investigates intrusion alerts; enforces site entry and exit procedures; and manages and documents vehicle movement. The role also includes emergency response, first aid, CPR, and AED responsibilities, weather-related site operations, hazard identification, vehicle-location research, and detailed reporting to leadership. The schedule listed is 4:00 a.m.–12:30 p.m., Sunday through Thursday, with open availability highly preferred. The facility operates 24/7, and gates must be staffed at all times.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Demonstrated sound decision-making in a complex, fast-moving environment.
Ability to build strong working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict in a positive, productive manner.
Ability to read, write, speak, and understand English.
Must be at least 18 years old.
Ability to lift up to 60 pounds independently and carry or transport up to 60 pounds for up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in conditions that may be cold, hot, noisy, or wet, and may include vehicle-maintenance fumes or odors.
Excellent visual acuity and manual dexterity.
Ability to use required safety equipment, which may include face shields or goggles, non-slip shoes, gloves, masks, and other protective garments and equipment.
Frequent driving and computer data entry are required.
Must adhere to regular and predictable attendance.
Hiring is contingent on passing a complete background check.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention or response plans.
Open availability is highly preferred.

Responsibilities

Provide service-first interactions and represent Carvana at the gate for associates, vendors, and visitors.
Communicate clearly, remain calm, listen actively, and de-escalate conflict productively.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
Operate the gate using the Safe & Secure App and RFID technology, enforcing ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Respond to emergencies and use first-aid, CPR, and AED training when needed; follow emergency protocols.
Support site operations in all weather, including snow removal and summer heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safe practices.
Scan vehicles using mobile rover technology and manual handheld scanners to support inventory accuracy and operational flow.
Walk to restricted or hard-to-access areas of the lot as needed.
Research vehicle locations and provide accurate, detailed reports to leadership.
Maintain regular and predictable attendance and follow site safety requirements.