Asset Protection & Safety Associate I/II - 1st Shift

Carvana•Tolleson, AZ

About The Position

The Asset Protection & Safety Associate works on Carvana’s Safe & Secure team to protect associates, customers, and vehicles at a Carvana location. This hands-on role includes staffing the gate, monitoring the site, scanning vehicles, conducting safety audits, identifying hazards, and helping keep the facility operational in changing weather conditions. The role collaborates with Inspection Center and Logistics teams and reports accurate information to Safe & Secure leadership. It is an hourly position that reports to a Safe & Secure Functional Lead or Manager. The posted first-shift schedule is Monday, Tuesday, and Friday from 9:00 a.m. to 5:30 p.m., and Wednesday and Thursday from 6:00 a.m. to 2:30 p.m.; open availability is highly preferred. The position is safety-sensitive and requires regular, predictable attendance. The facility operates 24/7, and gates must be staffed at all times.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Demonstrated sound decision-making in a complex, fast-moving environment.
Ability to build strong working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict in a positive, productive way.
Must be able to read, write, speak, and understand English.
Must be at least 18 years old.
Ability to lift up to 60 pounds independently and carry and transport up to 60 pounds up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in environments that may be cold, hot, noisy, or wet and may contain vehicle-maintenance fumes or odors.
Excellent visual acuity and manual dexterity.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to drive frequently and perform computer data entry.
Must adhere to regular and predictable attendance.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention and/or response plans.

Responsibilities

Provide service-first interactions and represent Carvana at the gate for associates, vendors, and visitors.
Communicate clearly and calmly, listen actively, and build positive working relationships.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
De-escalate conflicts and work effectively with partners.
Operate the gate using the Safe & Secure App and RFID technology, and enforce ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Respond to emergencies using established protocols; maintain first-aid, CPR, and AED training and certifications.
Help keep the site operational in all weather, including snow removal and summer heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safety practices.
Scan vehicles using mobile rover technology and handheld scanners to maintain accurate vehicle accounting and operational flow.
Walk the lot, including restricted or hard-to-access areas.
Research vehicle locations and provide detailed reports to leadership.
Meet key performance measures for unit loss rate, Safe & Secure App execution, inventory control and accuracy, tracking, and safety incident performance.