Asset Protection & Safety Associate I/II - 1st Shift

Carvana•Charlotte, NC

5h•$16 - $17

About The Position

The Asset Protection & Safety Associate is an hourly, boots-on-the-ground member of Carvana’s Safe & Secure team, responsible for protecting associates, customers, vehicles, and site operations. The role works at the gate and across the vehicle lot, interacting with associates, vendors, and visitors while monitoring site security, tracking vehicle movement, identifying hazards, and supporting safe operations in changing weather conditions. The position reports to a Safe & Secure Functional Lead or Manager. The associate monitors live cameras and reviews footage using the Unified Security Platform, investigates intrusion alerts, and operates the Safe & Secure App and RFID technology to enforce gate ingress and egress procedures. The role also documents vehicle movement, scans vehicles using mobile rover technology or handheld devices, researches vehicle locations, and prepares reports for leadership. Associates are trained and certified in first aid, CPR, and AED response and are expected to follow emergency protocols. The role includes snow removal, heat-safety procedures, safety audits, and hazard identification. The stated schedule is Monday through Friday, 11 a.m. to 7:30 p.m.; open availability is highly preferred. The facility operates 24/7, and gates must be staffed at all times. Pay is $16–$17 per hour.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Demonstrated sound decision-making in a complex, fast-moving environment.
Ability to build working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict in a positive and productive way.
Ability to read, write, speak, and understand English.
Must be at least 18 years old.
Ability to lift up to 60 pounds independently and carry or transport up to 60 pounds up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in environments that may be cold, hot, noisy, wet, or have vehicle-maintenance fumes or odors.
Excellent visual acuity and manual dexterity.
Ability to use required safety equipment and protective garments.
Ability to drive frequently and perform computer data entry.
Must adhere to regular and predictable attendance.
Must pass a complete background check.
This position is designated as safety-sensitive and is not eligible for visa sponsorship.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention and/or response plans.
Open availability.

Responsibilities

Provide service-first interactions and represent Carvana at the gate to associates, vendors, and visitors.
Communicate clearly and calmly, listen actively, and help de-escalate conflict.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
Operate the Safe & Secure App and RFID technology to enforce gate ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Respond to emergencies using established protocols and first-aid, CPR, and AED training and certification.
Maintain site operations in varying weather, including snow removal and summer heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safety best practices.
Scan vehicles using mobile rover technology and manual handheld scanners to support inventory control and operational flow.
Walk to restricted or hard-to-access areas of the lot.
Research vehicle locations and provide accurate, detailed reports to leadership.
Maintain regular and predictable attendance and follow site procedures.