Asset Protection & Safety Associate I/II - 1st Shift

Carvana•Plainfield, IN

6d•$17 - $18•Onsite

About The Position

Carvana’s Safe & Secure team protects associates, customers, and vehicles at Carvana locations. This boots-on-the-ground role supports site security, safety, and operational flow in all weather conditions. The associate may staff the gate, monitor cameras and intrusion alerts, patrol the lot, conduct safety audits, scan vehicles, and maintain supplies. The role also requires identifying hazards, building relationships with people on site, responding to emergencies, partnering with Inspection Center and Logistics teams, and providing accurate information to Safe & Secure leadership. This is an hourly position reporting to a Safe & Secure Functional Lead or Manager. The listed first-shift schedules are Monday through Friday, 7:00 a.m.–3:30 p.m. or 8:00 a.m.–4:30 p.m.; open availability is highly preferred. The facility operates 24/7, and gates must be manned at all times. The position is safety-sensitive and involves frequent driving and computer data entry, extended standing and walking, and work in environments that may be cold, hot, noisy, or wet and may contain vehicle-maintenance fumes or odors. The associate must be able to lift and carry up to 60 pounds and use appropriate safety equipment.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Demonstrated sound decision-making in a complex, fast-moving environment.
Ability to build strong working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict in a positive, productive manner.
Ability to read, write, speak, and understand English.
Must be at least 18 years old.
Ability to lift up to 60 pounds independently, primarily from knee to shoulder height, with additional lifting from various levels.
Ability to carry and transport up to 60 pounds up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Excellent visual acuity and manual dexterity.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to meet regular and predictable attendance requirements.
Must pass a complete background check; the role is not eligible for visa sponsorship.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention and/or response plans.

Responsibilities

Provide service-first interactions and represent Carvana at the gate for associates, vendors, and visitors.
Communicate clearly, listen actively, and de-escalate conflicts productively.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
Operate the Safe & Secure App and RFID technology to enforce ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Respond to emergencies using established protocols; maintain first aid, CPR, and AED training and certification.
Support site operations in different weather conditions, including snow removal and summer heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safe work practices.
Scan vehicles using mobile rover technology and manual handheld scanners to support inventory tracking and operational flow.
Walk the lot, including restricted and hard-to-access areas.
Research vehicle locations and provide accurate, detailed reports to leadership.
Maintain site security and safety while supporting operational continuity.