(USA) Asset Protection Operations Coach

Walmart•Mentor, OH

7d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and protects profitability by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and inventory levels, clean and organized displays, and appropriate security for fragile and high-shrink merchandise. The role leads and develops associates through training, coaching, clear expectations, feedback, and communication about store operations, merchandising, business initiatives, and company direction. It models exceptional customer service and supports initiatives to resolve customer concerns and improve the customer experience. The position controls unexplained merchandise loss through audits, operational and pre-inventory reviews, variance analysis, trend monitoring, and implementation of corrective inventory controls across multiple stores. It investigates alleged fraud, policy violations, and other illegal activity; gathers evidence and statements; prepares case reports; and may provide courtroom testimony. It also oversees facility safety programs, safety team members, accident prevention, and asset protection, safety, claims, and receiving training and procedures. The coach manages claims and receiving operations, including timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries. The role coordinates job-related assignments and stakeholder relationships, measures progress against goals, identifies improvement opportunities, ensures compliance with company policies, and supports Walmart’s mission, values, ethics, and standards of integrity. It is expected to build inclusive, high-performing teams, develop talent, serve customers and members, make data-informed decisions, and promote continuous improvement and learning.

Requirements

Completion of 2 years of college, or one of the listed experience alternatives: 1 year as a supervisor in a multi-department environment; 1 year in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attendance at and successful completion of all job-required trainings and assessments, such as Academy and Open Door trainings.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate and competitive pricing, proper signing and inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
Lead, train, coach, and develop associates; set expectations, assign duties, provide feedback and recognition, and support staffing and talent development.
Communicate and collaborate with associates at all levels about store operations, merchandising, technology, business initiatives, and company direction; lead change efforts and provide guidance on business solutions.
Model and support customer service standards, resolve customer needs and issues, implement action plans to correct deficiencies, and lead process improvements for customer experience.
Control unexplained merchandise loss and improve profitability by communicating performance goals, reinforcing accountability, and measuring adherence to loss-prevention policies and procedures.
Review inventory variances and reports, conduct operational and pre-inventory reviews, gather audit data, monitor deficiency trends, and identify opportunities to improve inventory controls.
Work with managers and associates to determine and implement inventory-control corrections, and train teams in operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, criminal activity, and violations of company policies; gather evidence and statements, write case reports, collaborate with investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, communicate accident-minimization plans, and oversee safety reviews.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold chain, hazardous materials, and operational controls.
Assess training needs and develop and deliver training as needed.
Manage claims and receiving operations, ensure procedures are followed, oversee timely processing of claims and merchandise deliveries, provide direction on issues, and maintain documentation and reporting.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate objectives, measure results, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
Possible regional pay zone or complex-structure additional compensation, depending on position and location.