(USA) Asset Protection Operations Coach

Walmart•Nashville, AR

8d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and customer experience by ensuring effective merchandise presentation, accurate and competitive pricing, proper signage, appropriate inventory levels, area cleanliness, and organized product displays. The role leads and develops associates through teaching, training, listening, store tours, feedback, and communication about store operations, merchandising, technology, and company initiatives. It models exceptional customer service and supports customer-service initiatives and resolution of customer concerns. The position oversees asset protection and operational controls across multiple stores. It works to control unexplained merchandise loss, improve profitability, audit inventory and operational results, identify deficiencies and trends, and influence corrective actions. It also detects, investigates, and resolves alleged policy violations, fraud, and other illegal activities; gathers evidence and statements; prepares case reports; and may provide courtroom testimony. The role monitors facility safety and risk controls, supervises safety team members, identifies accident trends, trains associates in accident prevention, and implements workplace-safety improvements. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold-chain and hazardous-material procedures. It oversees timely processing of claims and merchandise deliveries, provides direction on issues, and maintains required documentation and reporting. The position coordinates job-related activities and assignments, builds stakeholder relationships, supports business and customer needs, establishes goals, measures progress, addresses improvement opportunities, and promotes continuous learning. It is expected to uphold company policies, mission, values, ethics, and integrity, and to foster an inclusive workplace, develop talent, serve customers and members, use data-informed decision-making, and drive continuous improvement. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also include regional pay-zone or complex-structure compensation, and an applicable state pay differential. The role is based at 1710 S 4th St, Nashville, Arkansas.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
Acquire a current state-issued Certificate of Eligibility, if applicable.
Successfully complete a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking and rotation, displays, and protection of fragile or high-shrink merchandise.
Teach, train, mentor, and develop associates; communicate expectations; assign duties; recognize performance; and support staffing and talent development.
Model customer-service standards and support customer-service initiatives, complaint resolution, action plans, and process improvements.
Control unexplained merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Identify inventory-control improvements, communicate needed corrections, and influence implementation of corrective controls across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence and statements, write case reports, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, analyze accident trends, train associates in prevention, and implement workplace-safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance requirements.
Manage claims and receiving operations by ensuring proper procedures, timely processing of claims and deliveries, issue resolution, documentation, and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business and customer needs, establish goals, measure results, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity.
Foster belonging and collaboration, develop and recognize talent, serve customers and members, use data and analysis in decision-making, and drive continuous improvement and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education program, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.