(USA) Asset Protection Operations Coach

Walmart•Austell, GA

1d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and effective merchandise presentation by ensuring accurate and competitive pricing, proper signing, appropriate inventory levels, clean and organized displays, and secure handling of fragile and high-shrink merchandise. The role leads and develops associates through training, feedback, communication, and clear guidance on store operations, merchandising, technology, and company initiatives. It models exceptional customer service, supports customer-service programs, resolves customer issues, and drives process improvements. The position supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and helping meet staffing needs. It works to control unexplained merchandise loss and improve profitability by reviewing inventory variances and reports, auditing results, monitoring deficiency trends, and training associates on operational controls. The role detects, deters, investigates, and resolves alleged fraud, policy violations, and other illegal activity; investigation work may include gathering evidence, taking statements, writing reports, and providing courtroom testimony as needed. The coach monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and provides accident-prevention training. It oversees facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifies training gaps, and develops or delivers training. The role also oversees claims and receiving operations, documentation, reporting, and timely processing of claims and merchandise deliveries. The position coordinates job-related activities and assignments, builds stakeholder relationships, supports business and customer needs, measures progress, identifies improvement opportunities, and promotes continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards of integrity. Walmart describes its values as respecting the individual, acting with integrity, serving customers and members, and striving for excellence.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements for asset protection work, which may include minimum age, specialized training, certification, or licensing.
If applicable, obtain a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; provide feedback and guidance on store operations, technology, merchandising, business initiatives, and company direction.
Model customer service standards, support customer-service initiatives, resolve customer needs and complaints, and implement action plans and process improvements.
Hire, train, mentor, and supervise hourly associates; assign duties, set expectations, recognize associates, and help meet staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiencies.
Train managers and associates in operational controls and processes across multiple stores, and work with them to determine and implement inventory-control corrections.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and criminal activity; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, provide accident-prevention training, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; identify training gaps and develop and deliver training as needed.
Oversee claims and receiving operations, ensure proper procedures are followed, support timely processing of claims and deliveries, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, build relationships with stakeholders, support customer and business needs, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, integrity, and the Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
Regional Pay Zone or Complex Structure additional compensation for certain positions, and a state pay differential where applicable.