(USA) Asset Protection Operations Coach

Walmart•Allentown, PA

5d•Onsite

About The Position

The Asset Protection Operations Coach supports store sales and operations by ensuring effective merchandise presentation, leading and developing associates, and delivering strong customer service. The role oversees loss prevention and inventory controls, conducts operational and pre-inventory reviews, investigates suspected fraud and other policy or legal violations, and works with store teams to correct deficiencies and improve profitability. The position also monitors facility safety and risk controls, supervises safety team members, and oversees training and execution of asset protection, safety, claims, and receiving procedures. It ensures claims and deliveries are processed according to policy, maintains required documentation and reporting, and coordinates with stakeholders to meet customer and business needs. The coach is expected to uphold Walmart’s values, ethics, compliance requirements, and commitment to a culture of belonging and continuous improvement.

Requirements

Completion of two years of college, or one year of supervisory experience in a multi-department environment, or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
If applicable, obtain a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.
Ability to perform the described responsibilities, including leading associates, conducting investigations, and supporting operational controls.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, stocking and rotation, and organized product displays.
Lead, train, develop, and mentor associates; assign duties, set expectations, recognize contributions, and support staffing needs.
Model customer service standards, support customer service initiatives, resolve customer concerns, and develop action plans to address deficiencies.
Control unexplained merchandise loss and improve profitability by communicating performance goals, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify and implement inventory-control corrections, and train teams in operational controls and processes across multiple stores.
Investigate alleged fraud, illegal activity, and violations of company policies; gather evidence and statements, prepare case reports, and provide courtroom testimony when needed.
Monitor safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Oversee facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
Manage claims and receiving operations; ensure timely processing of damaged, defective, returned, or liquidated merchandise and deliveries; resolve related issues and maintain documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business initiatives, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, standards of ethics, and Open Door Policy.
Promote respect, belonging, collaboration, integrity, customer focus, and continuous improvement in the workplace.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U paid education benefit for eligible associates, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Additional compensation may include a regional pay zone differential or complex-structure differential.
Paid time off and/or paid protected time off for vacation, sick leave, holidays, or other purposes.