(USA) Asset Protection Operations Coach

Walmart•North Charleston, SC

21d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports effective store operations through merchandise presentation, team development, customer service, loss prevention, safety, training, and claims and receiving oversight. The role works across multiple stores and partners with associates and managers to implement operational controls, address deficiencies, investigate alleged policy violations and illegal activities, and improve customer experience and profitability. The position supervises and develops associates, including hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. It monitors safety and risk controls, oversees safety team members, identifies accident trends, and develops prevention plans. It also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, ensuring compliance and timely processing of claims and deliveries. The role coordinates job-related activities and stakeholder relationships, supports company initiatives and compliance, and models Walmart’s values of respect for the individual, acting with integrity, serving customers and members, and striving for excellence. The position is based at the listed North Charleston, South Carolina location. Walmart lists an annual salary range of $65,000 to $100,000, with additional performance-based bonuses and possible pay differentials.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
Acquisition of a current, state-issued Certificate of Eligibility, if applicable.
Successful completion of a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking, rotation, displays, and security of fragile and high-shrink merchandise.
Lead, train, and develop teams; communicate store operations and company direction; provide feedback through store tours; and support change efforts and business solutions.
Model customer-service standards and support customer-service initiatives, resolve customer issues, and implement action plans to improve customer experience.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by communicating goals, reinforcing policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and identifying trends and corrections.
Train managers and associates on operational controls and processes across multiple stores and influence implementation of control corrections.
Detect, deter, investigate, and resolve alleged violations of company policies and criminal activity; gather evidence, take statements, prepare case reports, provide courtroom testimony as needed, and collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates on accident prevention, and oversee safety reviews and improvement plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
Identify training gaps, determine training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure proper procedures, and support timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans, communicate objectives, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for qualifying programs.
Performance-based bonus awards and possible annual or quarterly performance bonuses.