(USA) Asset Protection Operations Coach

Walmart•Allentown, PA

7d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales by supporting effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking and rotation, display organization, and protection of fragile and high-shrink merchandise. The role leads and develops teams, provides feedback through store tours, communicates operational expectations, supports company initiatives and change, and models exceptional customer service. It also supervises and develops hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing performance. The position controls unexplained merchandise loss and improves profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and coordinating corrective actions. It detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activity, including gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, identifies accident trends, trains associates in accident prevention, and implements workplace safety improvements. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps and delivers training as needed; and oversees timely processing of claims and merchandise deliveries with appropriate documentation and reporting. The coach coordinates job-related activities and assignments, builds stakeholder relationships, supports business plans, measures progress, identifies improvement opportunities, and ensures compliance with company policies and procedures. The role is expected to model Walmart’s values, promote a culture of belonging and integrity, serve customers and members, use data to guide decisions, and drive continuous improvement and learning. The position is based at the Walmart facility at 1091 Millcreek Rd, Allentown, Pennsylvania. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses and possible location-based or complexity-based compensation differentials.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking and rotation, organized displays, and protection of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; provide feedback through store tours; communicate operational expectations and company initiatives; and guide teams through change.
Model exceptional customer service, support customer-service initiatives, resolve customer needs and complaints, and develop action plans to correct service deficiencies.
Hire, train, mentor, assign duties to, recognize, and develop hourly associates; set clear expectations and help meet staffing needs.
Control unexplained merchandise loss and improve profitability by communicating performance goals, reinforcing policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify and implement corrections to inventory controls; train managers and associates in operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, provide courtroom testimony as needed, and collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, communicate accident-minimization plans, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; review compliance with policies and guidelines, identify training needs, and develop and deliver training.
Oversee claims and receiving operations, ensuring timely processing of claims and merchandise deliveries, handling issues, and maintaining required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure results, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company’s mission, values, and standards of ethics and integrity.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.
Additional possible compensation differentials based on location or complex structure.