(USA) Asset Protection Operations Coach

Walmart•Sandersville, GA

1d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and effective merchandise presentation, develops and supervises associates, and supports customer service across store operations. The role helps control unexplained merchandise loss and improve profitability through audits, inventory reviews, investigation of suspected policy violations or illegal activity, and training on operational controls. It also monitors facility safety and risk controls, supervises safety team members, and oversees asset protection, safety, claims, and receiving procedures and training across multiple stores. The position works with associates, managers, and other investigative entities to identify problems, implement corrections, resolve claims and receiving issues, and meet customer and business needs. It is expected to uphold company policies, ethics, and values while building accountable, high-performing teams and supporting a culture of belonging, continuous improvement, and customer service.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
If applicable, acquisition of a current state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking, rotation, displays, and security of fragile and high-shrink merchandise.
Teach, train, develop, and provide feedback to associates; communicate store operations, merchandising, business initiatives, and company direction.
Model customer service standards and support customer service initiatives, resolve customer issues, and lead process improvements to enhance the customer experience.
Hire, train, mentor, assign duties to, recognize, and develop hourly associates; set clear expectations and support staffing needs.
Control unexplained merchandise loss and improve profitability by setting goals, reinforcing policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and implementing control corrections.
Train managers and associates in operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other potentially illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls; supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; identify training gaps and deliver training as needed.
Oversee claims and receiving operations, including timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries; direct resolution of claims or receiving issues and maintain required documentation and reporting.
Coordinate job-related activities and assignments, build stakeholder relationships, support business initiatives, communicate goals, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company values and standards of ethics and integrity.
Promote respect for individuals, collaboration, belonging, accountability, talent development, customer-first service, data-informed decisions, and continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.