(USA) Asset Protection Operations Coach

Walmart•Stephenville, WA

6d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports effective store operations through strong merchandise presentation, inventory management, customer service, associate development, asset protection, safety, claims, and receiving processes. The role works across multiple stores, coaching managers and associates, reviewing operational controls, identifying performance gaps, and guiding corrective actions. The Coach develops teams by hiring, training, mentoring, assigning work, setting expectations, recognizing contributions, and helping ensure adequate staffing. The role models customer service, supports resolution of customer concerns, and leads process improvements to improve the customer experience. Responsibilities include controlling unexplained merchandise loss, reviewing inventory variances and audit results, conducting operational and pre-inventory reviews, and investigating suspected fraud or other illegal activity. The Coach gathers evidence, takes statements, prepares case reports, and may provide courtroom testimony. The role also monitors facility safety, supervises safety team members, identifies accident trends, and develops prevention plans. The position manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. It ensures claims and deliveries are processed on time and in accordance with policy, provides direction on related issues, maintains documentation, and coordinates job-related activities with stakeholders. The role is expected to uphold company policies, values, ethics, and standards while promoting continuous learning and a respectful, inclusive workplace.

Requirements

Completion of 2 years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete any applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquire a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, stocking and rotation, and secure product displays.
Lead and develop teams through teaching, training, feedback, communication, and support for company initiatives and change efforts.
Model customer service standards, support customer service initiatives, resolve customer concerns, and implement plans to correct deficiencies and improve the customer experience.
Hire, train, mentor, and supervise hourly associates; assign duties, set expectations, recognize performance, and develop qualified associates to meet staffing needs.
Control unexplained merchandise loss and improve profitability by setting performance goals, enforcing loss prevention policies, reviewing inventory variances, and conducting operational and pre-inventory reviews.
Gather audit data, monitor deficiency trends, identify improvement opportunities, and work with managers and associates to implement inventory-control corrections.
Train managers and associates on operational controls and processes across multiple stores.
Investigate alleged fraud, policy violations, and other illegal activity; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure timely processing of claims and merchandise deliveries, provide direction on related issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.
Promote respect, inclusion, integrity, customer service, accountability, talent development, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.