(USA) Asset Protection Operations Coach

Walmart•Lancaster, SC

3d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and inventory levels, cleanliness, and the secure handling of fragile and high-shrink merchandise. The role leads and develops teams through training, coaching, feedback, and communication about store operations, merchandising, business initiatives, and company direction. It models customer service standards and supports initiatives to resolve customer issues and improve the customer experience. The position controls unexplained merchandise loss and supports profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and guiding the implementation of corrective controls. It detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activity, including gathering evidence, taking statements, writing case reports, and providing courtroom testimony as needed. The coach monitors safety and risk controls, supervises safety team members, reviews accident trends, and delivers accident-prevention training. The role also manages facility-level asset protection, safety, claims, and receiving procedures, identifies training needs, and ensures the timely processing and documentation of claims and merchandise deliveries. It coordinates job-related activities, builds stakeholder relationships, supports company policies and values, and promotes continuous learning and improvement.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
Acquire a current state-issued Certificate of Eligibility, if applicable.
Successfully complete a criminal background check and/or authorized firearms training, if applicable.
Attend and successfully complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing and inventory levels, cleanliness, stocking and rotation, display setup and organization, and security of fragile and high-shrink merchandise.
Teach, train, coach, and develop associates; tour stores and provide feedback; communicate store operations, business initiatives, merchandising, and company direction; and lead change efforts.
Model customer service standards and support customer-service initiatives, resolve customer needs and complaints, and develop action plans to address deficiencies and improve customer experience.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by communicating goals, reinforcing policies and procedures, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify inventory-control corrections and influence their implementation; train teams on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Partner with other investigative entities on collaborative efforts.
Monitor facility safety and risk controls, supervise safety team members, analyze accident trends, provide accident-prevention training, communicate accident-minimization plans, and oversee safety reviews and improvements.
Manage facility-level training and execution of asset protection, safety, claims, receiving, compliance, and operational-control procedures; identify training gaps and deliver training as needed.
Manage claims and receiving operations, ensure proper procedures are followed, address claims and receiving issues, and ensure timely processing of claims and merchandise deliveries with necessary documentation and reporting.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate objectives; measure progress; identify improvement opportunities; and demonstrate adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
Promote an inclusive, collaborative workplace; build trusting relationships; communicate with impact; attract, develop, empower, and recognize talent; and hold oneself and others accountable.
Use data, insights, and analysis to make decisions, balance priorities, serve customers and members, drive continuous improvement, and support the adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U tuition, books, and fees paid for eligible education programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Paid time off and/or paid personal time off that may be used for vacation, sick leave, holidays, or other purposes.