(USA) Asset Protection Operations Coach

Walmart•Spartanburg, SC

5d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate and competitive pricing, signing, inventory levels, cleanliness, stocking and rotation, display organization, and protection of fragile and high-shrink merchandise. The role leads and develops store teams, supports customer service standards, and helps resolve customer needs, complaints, and issues. It provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing performance. The role controls unexplained merchandise loss and improves profitability by monitoring loss-prevention policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, identifying deficiency trends, and helping implement corrective controls across multiple stores. It also detects, deters, investigates, and resolves alleged policy violations and criminal activity, including gathering evidence, taking statements, preparing case reports, and providing courtroom testimony when needed. The position monitors facility safety and risk controls, supervises safety team members, reviews accident trends, and develops and delivers training to prevent accidents. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold chain and hazardous materials. It oversees claims and receiving operations, documentation, reporting, and timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries. The Asset Protection Operations Coach coordinates job-related activities and assignments, builds stakeholder relationships, supports business plans, measures progress, addresses improvement opportunities, and promotes continuous learning. The role ensures compliance with company policies and procedures and models Walmart's values, including respect for individuals, integrity, customer service, and striving for excellence. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also include regional pay-zone or complex-structure compensation differentials.

Requirements

Completion of 2 years of college; or 1 year's experience as a supervisor in a multi-department environment; or 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years' experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking, rotation, displays, and securing fragile and high-shrink merchandise.
Lead, train, develop, and provide feedback to associates; communicate store operations, business initiatives, merchandising, and company direction.
Model customer service standards, support customer service initiatives, resolve customer needs and complaints, and develop action plans to correct deficiencies.
Hire, train, mentor, assign duties to, recognize, and set expectations for hourly associates; support staffing needs and company growth.
Control unexplained merchandise loss and improve profitability by monitoring loss-prevention policies, inventory reports, operational reviews, audits, and deficiency trends.
Work with managers and associates to identify and implement corrections to inventory controls; train teams on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor safety and risk controls, supervise safety team members, identify accident trends, train associates on accident prevention, and oversee safety reviews and improvement plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Identify training gaps and needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure proper procedures are followed, resolve related issues, and maintain documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, set and communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.
Build inclusive, high-performing teams; develop talent; communicate effectively; act with integrity; serve customers and members; and promote continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.