(USA) Asset Protection Operations Coach

Walmart•Eden Prairie, MN

20d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking and rotation, product displays, and protection of fragile and high-shrink merchandise. The role leads and develops teams by training associates, providing feedback, communicating store operations and company direction, and guiding change and business solutions. It models exceptional customer service and helps resolve customer issues while supporting customer-service initiatives and process improvements. The position supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and helping meet staffing and growth needs. It controls unexplained merchandise loss and improves profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, identifying trends and improvement opportunities, and training teams on operational controls. It also detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activity, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, identifies accident trends, trains associates in accident prevention, and oversees safety reviews and improvements. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines. It oversees claims and receiving operations, documentation, reporting, and timely processing of claims and deliveries. The coach coordinates job-related activities and assignments, builds stakeholder relationships, supports plans and initiatives, tracks progress toward goals, addresses improvement opportunities, and promotes adaptability and continuous learning. The role ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. It is expected to demonstrate respect for individuals, integrity, customer service, and a commitment to excellence, while supporting belonging, talent development, continuous improvement, and Walmart’s goal of becoming a regenerative company.

Requirements

Completion of two years of college; or one year of experience as a supervisor in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
Acquire a current, state-issued Certificate of Eligibility, if applicable.
Successfully complete a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, area cleanliness, and effective stocking, rotation, and display of merchandise.
Secure fragile and high-shrink merchandise and assess economic trends and community needs.
Lead, train, and develop associates; provide feedback; communicate store operations, merchandising, business initiatives, and company direction; and guide change and business solutions.
Model customer service standards and support customer-service initiatives, resolve customer needs and complaints, and implement action plans and process improvements.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and correcting inventory-control issues.
Train managers and associates on operational controls and processes across multiple stores and influence implementation of control corrections.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates on accident prevention, and oversee safety reviews and workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Manage claims and receiving operations, ensure timely processing of claims and merchandise deliveries, provide direction on issues, and maintain necessary documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans and initiatives, communicate objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.
Build collaborative, high-performing teams; develop and recognize talent; promote belonging, integrity, customer-first decision-making, learning, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U tuition, books, and fees paid for eligible education programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.