(USA) Asset Protection Operations Coach

Walmart•Tampa, FL

5d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, and well-organized product displays. The role leads and develops teams through training, active listening, store tours, feedback, communication, and guidance on store operations, merchandising, technology, business initiatives, and company direction. It models exceptional customer service and supports customer-service initiatives, resolves customer issues, and develops action plans to address deficiencies and improve the customer experience. The role supervises and develops hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs. It controls unexplained merchandise loss and improves profitability by reviewing inventory variances and operational audits, identifying deficiencies, training associates and managers on controls, and guiding corrective actions across multiple stores. The coach detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activities. Investigative work may include gathering evidence, taking statements, writing case reports, collaborating with other investigative entities, and providing courtroom testimony as needed. The position also monitors facility safety and risk controls, supervises safety team members, reviews accident trends, delivers accident-prevention training, and implements plans to improve workplace safety. The role manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. It identifies training needs, develops and delivers training, and ensures claims and merchandise deliveries are processed according to policy and on time. It also coordinates job-related activities, maintains stakeholder relationships, supports business plans, measures progress, addresses improvement opportunities, and ensures compliance with company policies, procedures, values, and standards of ethics and integrity. The position is expected to demonstrate Walmart’s values: respect for individuals, integrity, service to customers and members, and striving for excellence. This includes fostering belonging, building trusted relationships, developing talent, acting ethically and transparently, using data to make decisions, putting customers first, and driving continuous improvement.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
Acquire a current, state-issued Certificate of Eligibility if applicable.
Successfully complete a criminal background check and/or firearms-authorized training if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including pricing, signing, inventory levels, cleanliness, stocking and rotation, product displays, and protection of fragile and high-shrink merchandise.
Lead, train, develop, and communicate with associates about store operations, merchandising, technology, business initiatives, and company direction.
Model customer service standards and support customer-service initiatives; resolve customer needs, complaints, and issues and implement improvement plans.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and guiding corrective actions.
Train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, prepare case reports, collaborate with investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and controls.
Identify training gaps and needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensuring proper procedures and timely processing of claims and merchandise deliveries; direct resolution of claims or receiving issues and maintain required documentation and reporting.
Coordinate job-related activities and assignments, build stakeholder relationships, support plans and initiatives, set and communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support company values and standards of ethics and integrity.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards and annual or quarterly performance bonuses.
Paid time off and/or paid protected time off that may be used for vacation, sick leave, holidays, or other purposes.